Job Description

Agencies

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Eastlight's current agency PSL is at capacity, so we will not be able to consider candidate applications introduced by agencies outside of our selected suppliers.

Who We Are

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Eastlight Community Homes is proud to be the largest community gateway social housing provider in the country. Together with our residents and communities, we create safe, affordable homes and neighbourhoods that people are proud to live in.

The Role

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Do you enjoy delivering exceptional customer service and supporting a team to success? If this is you, we have an exciting opportunity for a Customer Liaison Officer in our Asset team.



As a Customer Liaison Officer, you will work with our customers and partner contractors to ensure the efficient completion of planned works to deliver an excellent customer experience

Role overview:

To assist in the management and monitoring of Eastlight's investment works programmes



To be the main point of contact for customers in the delivery Eastlight's investment programmes, engaging our customers as an ambassador of the business, ensuring an excellent customer experience



Investigate and respond to complaints



Maintain communication to the highest possible standards of customer care with residents and partner contractors



Provide an effective liaison role to ensure that access is gained to complete the work and that customer communication is maintained throughout the process



To be a performance champion so that we improve and learn from feedback from our customers and Partners

Must haves:

Experience working in a customer facing role



Experience of dealing with members of the public and managing difficult situations



Be able to work independently



IT Skills



Proven communication skills and attention to detail

Benefits and Compensation

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To demonstrate our commitment to you, we have developed a sector leading total rewards package:

32,058 per annum

Permanent Full Time 37 hours per week Group stakeholder pension plan (Eastlight will double, up to 5% of the employee's contribution - Employee 5% + Eastlight 10% = Total 15%) 30 days annual leave plus bank holidays Annual wellbeing grant of 200 per annum - Subject to eligibility Trailblazing family leave (Maternity, Paternity and Adoption - 12 weeks full pay/6 weeks half pay) - Subject to eligibility A healthcare cash plan, life assurance Formal qualifications and paid professional membership

Next Steps

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At Eastlight we support, develop, and invest in our people, together creating a culture where people love to work. There has never been a better time to join us! Click the link below to submit your CV and personal statement.



Eastlight Community Homes is a disability confident leader and equal opportunities employer. We are committed to promoting an inclusive and diverse culture, which is why we encourage applications from everyone. If you require any support with the application process, please contact recruitment@eastlighthomes.co.uk



Eastlight Community Homes are unable to provide Visa Sponsorship.

Important Dates

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Closing Date:

14 December 2025 @ 23:59

Interview Date: Interviews are expected to be held on 18 or 19 December 2025 in person at Braintree Hub/Marks Tey Hub

We reserve the right to close or withdraw this vacancy earlier than advertised should we receive a sufficient number of applications.