Job Description

About The Role

Customer Liaison Officer Role
Are you a customer-focused, dynamic individual looking for a new challenge in an organisation that truly makes a difference to people's lives? If so, we would love to hear from you!

We are excited to offer a fantastic opportunity to join our Asset Management Delivery team as a Customer Liaison Officer. At LiveWest, ensuring our customers feel safe--and are safe--in their homes is our top priority.


In this vital role, you will be the friendly and reliable link between our customers and the planned works taking place in their homes. You will ensure they are kept informed, supported, and reassured every step of the way.

Key Responsibilities:

Act as the main point of contact for customers affected by planned maintenance and improvement works. Provide clear, timely communication and updates to customers about the scope and schedule of works. Offer support and guidance to customers, ensuring their concerns are addressed with empathy and professionalism. Capture and share accurate data to support the smooth delivery of property and maintenance programmes. Contribute to the successful implementation of energy efficiency initiatives, including PAS2035 and Net Carbon Zero strategies.

Why Join LiveWest:

At LiveWest, you will be part of a values-driven organisation that puts people first--whether that's our customers or our colleagues. We are committed to creating safe, sustainable homes and building thriving communities across the South West. You will be supported to grow your career, work collaboratively with passionate teams, and make a real impact every day. Join us and help shape a better future for thousands of people.


This role is being offered on a

full time

,

permanent

basis, working 37 hours per week. It is hybrid working with field-based requirements covering the

Cornwall

area. You will be working in

Tolvaddon

Office and working from home.


For further information about this role, please view our candidate information pack.


We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory

basic

DBS check.

About The Candidate

Customer Liaison Officer Role
To be successful in your application for the role of Customer Liaison Officer, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following specific skills and experience:
Good communication skills to liaise with a wide range of internal and external stakeholders, ensuring consistency of approach across LiveWest customers. Demonstrate a positive and proactive attitude, working flexibly to deliver outcomes, taking responsibility for personal development and growth within the team. Ability to plan own workload; manage competing priorities whilst maintaining a high quality of work. Experience of coordinating and delivering of key tasks. A good understanding of all relevant service administration and a working knowledge of procedures and building safety equipment. Good understanding of workplace Health and Safety practices and PAS2035 Retrofit requirements. Full UK driving licence.

Desirable:

Knowledge of reporting practices and procedures.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits:

Working Style:

Hybrid working with 2 - 3 days in the office to support your work/life balance.

Generous Annual Leave:

Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).

Pension Contributions:

Enjoy up to 9% employer contributions with our Defined Contribution scheme.

Health Benefits and Perks:

Access to a health care cash plan (worth up to 1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.

Learning and Development:

Invest in your future with ongoing personal and professional growth opportunities.

Family Support:

Policies designed to help you balance work and family life, including a new child payment.

Wellbeing Matters:

Priorities your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.

Smarter Travel:

Save with our Cycle to Work and Car Benefit schemes.

Giving Back:

Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellent, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.

You can read more about Inclusion at LiveWest by visiting our website.