Job Description

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

We are looking for a

Customer Liaison Officer

who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service".

This role will cover the Southeast of England and we are looking for someone who ideally lives in the Chelmsford/Stevenage area

As the Customer Liaison Officer your key responsibilities are

Visiting newly built properties to make customers aware of who their water/fibre/heat providers are, promoting sign up and assisting with any new utility queries.

Visiting existing customers to help them locate their utility equipment and promote self-serve to take readings.

Visiting vulnerable customers to help them complete social tariff and watersure applications, 3rd party nominations forms and power of attorney handovers.

Supporting financially vulnerable customers exploring available debt support options and signposting to relevant debt help and advice that are available in their areas.

Promote brand awareness through local knowledge, organising community events, and engaging with customers.

About you

You will need to be available to start employment and complete a 4 week mandatory training programme, some of which will be in our Cardiff Office on 11/08/2025. Expenses will be paid

Experience of working face to face with the public.

Be personable and have the ability to engage in an empathetic way

Remote/Lone working experience desirable

Community/charitable work experience desirable

Attention to detail to record and maintain information accurately

Comfortable with travel and overnight stays

What can you expect from us

At least the cost of living pay increase every year

Company pension contributions up to 10% if employees contribute 5%

33 days holiday including bank holidays with the ability to purchase an additional 2 weeks

Enhanced maternity, paternity and adoption pay

To say thank you, each time you successfully refer someone you will receive a referral payment of 1000 (net of tax)

Hybrid working for eligible roles

Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.

For more information please contact our resourcing team on 01359 308260.

Job Types: Full-time, Permanent

Pay: 39,982.00 per year

Benefits:

Additional leave Company pension Enhanced maternity leave Enhanced paternity leave Referral programme
Schedule:

Monday to Friday
Work Location: On the road

Reference ID: BUU1099703