Job Description

Job description

We are looking for a hardworking and efficient Customer Liaison Officer to join our rapidly-growing Coalville-based telematics company Global Telemetrics, the name behind proven and award-winning stolen vehicle tracking brands such as SmarTrack and Autowatch UK.

This vacancy is for a position within our Collections Team and is primarily focused on chasing monies for outstanding subscriptions & warranty, whilst providing quality customer service and assisting other teams with ad-hoc duties as required. The role, therefore, contributes directly towards the company's continued focus and drive to serve our customers in the best possible way and protect their assets.

Responsibilities and Duties

Chasing outstanding subscription payments from customers Sending out renewal invites/Pro-forma invoices via email Allocating payments to correct accounts Keeping CRM up to date with accurate data Identify potential for upsell opportunities Respond to customer enquiries efficiently and accurately via email and phone Respond to customer complaints in accordance with Company procedures Help customers with technical assistance (training will be provided) Helping customers with service call bookings and installation work (training will be provided) Producing reports for customers through CRM/Google Sheets as required All other administration and ad-hoc duties as required

Qualifications and Skills

Previous customer service experience is essential Able to prioritise workload Be able to work within a pressurised environment Confident in working as part of a team or independently Experience using a web-based CRM Customer-focused IT literate with knowledge of cloud-based email and document suites Excellent telephone manner

Schedule:

Monday to Friday. Additional overtime may be available. Flexible hours between 8 am - 6 pm 42.5 hours per week 28 days holiday inc. bank holidays Yearly bonus scheme based on company turnover targets

Experience:

3+ Years of Customer Services experience (preferred)

Job Types: Full-time, Permanent

Pay: 23,205.00-29,172.00 per year

Benefits:

Company events On-site parking
Ability to commute/relocate:

Coalville LE67 3FH: reliably commute or plan to relocate before starting work (required)
Experience:

Customer Service: 3 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person