Job Description

The role

Due to our continued growth and success here at Fortem, we have a new opportunity for a skilled Customer Liaison Officer to become a pivotal part of our Amplius Housing Planned works team for 6 months on a fixed term contract. You will be predominantly based across sites in Northamptonshire, with travel to attend meetings at the Amplius Housing offices based in Rushden. Therefore, a car for travel is essential. This role will suit candidates who promote continuous improvements, enhance customer and client satisfaction. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences. Full time Hours are Mon-Fri and can be 8.00am-4.30pm / or 8.30am- 5pm / or 9am-5.30pm

The Customer

Fortem's successful contract with Amplius supports nearly 8,000 houses, and we're expecting that to increase significantly throughout 2025. Our contract includes Repairs & Maintenance, Voids, Complex Works and FRA workstreams with expansion into Planned Works and Preventative Maintenance as well

Duties and Responsibilities

Working on the delivery various Social Housing projects, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening. You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule

What you will need

The Customer Liaison Officer will meet the following requirements: Essential Criteria: o Previous experience of working in a customer facing environment o Ability to deal with sensitive situations o Resilience and strong negotiation skills o Proficiency in Microsoft Office o Full UK Driving Licence (Max 5 points) Desirable Criteria: o Previous undertaking of a similar role o Awareness of diversity issues Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.

Benefits

o Competitive Salary with MEA Car allowance of 3,500 per annum (pro rata) o 25 days annual leave + bank holidays & your birthday off(34 days total pro rata) o 26 weeks full pay maternity leave o 8 weeks full pay paternity leave o Discounted gym memberships at national and local gyms o Up to 3,000 colleague referral fee o Vast directory of training on bespoke in-house Learning Management System' o Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Who we are

We are part of the Willmott Dixon group, established in 2002 Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high quality voids, planned installations and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team.

Job Reference: FOR04195