Job Description

Job Overview

Do you have the energy, passion, skills and 'can-do' attitude to be a workplace superhero? Well, that's a happy coincidence - because we're hiring.

We're looking for a Customer Loyalty Manager to join an award-winning brand engagement agency that's passionate about creating meaningful, rewarding experiences. You'll lead the end-to-end delivery of marketing, loyalty, and reward campaigns, from scoping and planning to execution and analysis. With strong organisational skills, commercial awareness, and a collaborative mindset, you'll ensure projects run smoothly, on time, and on budget. If you're proactive, detail-driven, and love turning strategy into results, we'd love to hear from you.

About us

At #TeamXSEM, we like to think of ourselves as creative superheroes! Why? Because we create unforgettable experiences for clients across the globe, with game-changing results that keep them coming back for more.

From marketing and brand activations to events, company reward schemes, and creating and managing data driven comms, we dig deep to get to the heart of our clients' challenges, then use our energy and creativity to overcome them. In short, we make people happy!

The role

Project Management:

Lead the end-to-end delivery of marketing, loyalty, and reward projects, from challenging briefs and defining objectives to scoping, planning, budgeting, and execution.

Campaign Creation & Delivery:

Build and manage marketing comms, timelines, allocate resources, and ensure loyalty and reward campaigns are delivered on time, within budget, and to the highest standard.

Client Collaboration:

Work closely with clients to understand objectives, translate strategy into actionable plans, and deliver measurable results that drive engagement, loyalty, and ROI.

Stakeholder Management:

Coordinate internal teams and external partners to ensure all project stakeholders are aligned and informed throughout every stage of delivery.

Insight & Reporting:

Track progress, analyse campaign data, and provide insights to optimise performance and identify new opportunities for client growth.

Process & Organisation:

Maintain structured systems, timelines, and documentation across multiple projects to ensure accuracy, efficiency, and consistency.

Continuous Improvement:

Stay curious, challenge the norm, and seek new ways to innovate and enhance loyalty and rewards solutions.

About you

Minimum 5 years' experience in marketing or project management, ideally within loyalty, rewards, or customer engagement programmes Proven ability to plan, scope, and deliver marketing or reward campaigns end-to-end Excellent client communication skills and stakeholder management experience Strong organisational and multitasking abilities - comfortable running multiple projects simultaneously Data-driven with a clear understanding of campaign performance and ROI Confident using project management tools (e.g. Monday.com) and Microsoft Office, particularly Excel Strong commercial awareness with budgeting and resource allocation skills Naturally proactive, solutions-focused, and detail-oriented A collaborative team player who thrives in a fast-paced environment Passionate about driving customer engagement and delivering rewarding experiences

What's in it for you?

This is a permanent role based at the rather lovely XSEM HQ just off the M621 in Leeds City Centre, with the option of hybrid working and flexible hours.

The right person will also enjoy our brilliant employee benefits package which includes a healthcare cash plan, training, employee referral scheme and long service awards plus a few extras: team activities and away days (such fun) and an enhanced parental leave and company pension.

Job Types: Full-time, Permanent

Pay: 35,000.00-40,000.00 per year

Benefits:

Company events Flexitime Free parking Health & wellbeing programme On-site gym
Work Location: Hybrid remote in Leeds LS11 9SP