Job Description

Contract:

Permanent

Hours:

40 hours per week

Location:

Lichfield and surrounding areas

Salary:

46,683.16, plus company car or cash allowance alternative


As a Customer Repairs Manager, you will be responsible for leading and managing our internal Repairs Team and appointed contractors to deliver an efficient, high-quality day-to-day responsive repair service.


You'll oversee 16 direct reports, including 2 Lead Engineers and a team of multi-skilled operatives, groundworkers, and roofers. Your role will be central to delivering a service that meets high customer expectations, achieves strong performance outcomes, and ensures that homes are kept to a high standard.


This role involves a mix of site visits, visits to customers' homes, home working, and office working. You will be provided with a company car or a cash allowance to support travel requirements.


Join Bromford, part of Bromford Flagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South-West -- all backed by the scale and ambition of the Bromford Flagship group.

What we're looking for

An inspirational and motivational leader with proven experience managing a direct workforce within housing repairs and maintenance. Experience leading a diverse team across multiple trades (multi-skilled operatives, roofers, groundworkers etc.). Sound commercial awareness and the ability to manage budgets effectively and identify opportunities for efficiency. A proactive mindset, able to lead through change and deliver high-quality outcomes for customers. Capable and confident in managing contractors, overseeing health and safety compliance, and ensuring quality control. A commitment to continuous improvement and learning from service failures to reduce complaints and disrepair claims. A customer-first approach, ensuring high levels of satisfaction, problem resolution, and positive engagement. Skilled in managing team performance through regular 1:1s, team meetings and toolbox talks.

Additional requirements

Comfortable with contributing to out-of-hours emergency service coverage on a duty rota. Hold a full UK driving licence and be able to travel regularly across the patch. Be able to complete and pass a Basic DBS check.

This is an exciting opportunity for someone who shares our values, understands the importance of quality housing repairs, and can bring out the best in a skilled and dedicated team.


If you're ready to make a real difference in people's homes and lives - we'd love to hear from you.

Apply today - we reserve the right to close this advert early if we receive a high volume of applications.

Benefits package

Salary:

46,675.20 per year, with an annual salary review

Performance Bonus:

Based on individual and company-wide targets

Flexible Working:

We're happy to explore options if this is important to you

Life Assurance

Annual leave:

27 days per year, plus bank holidays, with an option to buy or sell up to 5 days

Pension options:

Choose from two pension schemes, with employer contributions of up to 10%

Personal benefits fund:

500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership

Health and wellbeing services:

Free access to 24/7 GP services, counselling, legal advice, and more

Retail discounts:

Save money on groceries, clothing, electronics, and more

Closing date:

11th January 2026

Interview date:

The first round of interviews will take place on 8th and 9th January so we recommend applying early, as we may close this vacancy sooner if we receive a high number of applications.


If you have any questions or need assistance, please contact

Natalie Sayer

, Resourcing and Talent Specialist, at

Natalie.sayer@bromford.co.uk

.