Job Description

Customer Onboarding Administrator - Blandford, Dorset.

Wessex Internet is an award-winning and rapidly growing broadband provider transforming rural connectivity across the South West. As we expand into the New Forest, Wiltshire, and South & West Dorset, we're looking for a

proactive and organised Customer Onboarding Administrator

to join our team and support our mission of connecting rural communities to ultrafast broadband.



In this customer-focused role, you'll be a key point of contact for customers throughout their installation journey -- from scheduling engineer visits to resolving any queries pre- or post-connection. You'll spend a large portion of your day on the phone, coordinating with customers and internal teams to ensure a smooth and timely onboarding process.

What's in it for you?

A starting salary of up to 30,000, dependent on experience. 25 days holiday + bank holidays, with the option to buy/sell up to 5 days. Private medical insurance, life assurance & income protection. Cycle to Work & Tech purchase schemes. Enhanced family leave policies. Staff broadband discount (75%). High street discounts on 100+ brands. Summer & Christmas team socials. Career development opportunities - Whether you want to lead a team or learn new skills, we'll support your growth in our fast-moving business.

What you'll be doing:

Customer Management:

Deliver an excellent onboarding experience by keeping customers informed, supported, and up to date with timelines and changes to installation plans.

Scheduling & Diary Coordination:

Book and manage installation appointments, coordinating with engineers and other internal teams to ensure efficient delivery.

Job Completion Tracking:

Ensure all completed jobs are accurately logged and customers are satisfied. Reschedule any failed installations by the end of each working day.

Customer Communication:

Handle inbound and outbound calls and emails, responding quickly to queries and escalating issues when needed.

CRM & Data Accuracy:

Keep customer records up to date in our CRM (Salesforce), ensuring all interactions and outcomes are properly documented.

Call Handling:

Answer inbound calls efficiently to minimise wait times and follow up with customers as required.

What we're looking for:

Experience in a customer-facing role, ideally in a fast-paced or service-led environment. Strong organisational skills with the ability to prioritise and multitask. Confident and professional communication skills - both written and verbal. High attention to detail and a proactive mindset. A flexible, team-oriented approach, with the ability to work independently when needed. Resilient under pressure and capable of managing a varied workload. Comfortable using CRM systems and digital tools (Salesforce experience is a plus). Full UK driving licence and access to your own vehicle (due to our rural office location).

Ready to be part of a company that's transforming the future of rural communities?

Apply now and join Wessex Internet - where we're not just building networks, we're building futures.