Job Description

About Us

At Spidersnet, we build award-winning websites and digital solutions that help car dealerships sell more, manage better, and grow faster. With our powerful dealer management system, cutting-edge marketing tools, and dedicated support, we're helping over 1,000 dealerships across the UK succeed online.

We're looking for a Customer Onboarding & Success Executive to join our team - someone passionate about delivering exceptional customer experiences from day one and helping our dealers get the most out of our products.

The Role

You'll be the friendly face of Spidersnet for our dealers, guiding them through their journey with us - from onboarding their new website to supporting them long-term. You'll ensure every customer feels supported, confident, and set up for success.

What You'll Do

Onboarding New Customers

Welcome new customers and manage the onboarding journey through to website go-live Keep communication clear, proactive, and reassuring Ensure websites are fully set up with the right assets, content, and functionality Keep projects on track to meet agreed timelines and KPI's

Customer Care & Support

Respond to queries via phone, email, and other channels Deliver advice, walkthroughs, and structured training sessions Proactively help customers get the best from our products Resolve payment issues quickly and professionally

Product Awareness & Upselling

Spot opportunities to add value with relevant services or upgrades Take part in targeted campaigns to introduce add-ons and features Guide customers towards solutions that genuinely benefit their business

What We're Looking For

Excellent communication skills, approachable, confident, and clear Highly organised with the ability to manage multiple customers and priorities Customer-focused mindset, always striving to deliver the best experience Comfortable using digital tools and systems Proactive, with an eye for spotting opportunities to add value

Why Join Us?

At Spidersnet, you'll be part of a supportive, customer-focused team that values initiative and collaboration. We're passionate about helping our dealers succeed and we'll support you with the training and tools you need to succeed too.

Location:

Hybrid - remote with regular time in our Brighton HQ

Job Type: Full-time

Pay: 25,000.00-27,000.00 per year