Job Description

Customer Operations Manager - Make This Brand-New Role Your Own!

Location: Anglesey Sea Zoo

Salary: 12.50-12.80 per hour, dependent on experience

Hours: Flexible, rota-based - between 30 & 37.5 per week

Must be able to drive as the location is rural with no bus service

Permanent position

Are you ready for a once-in-a-lifetime opportunity to make a real impact in a brand-new role?

We're hiring a

Customer Operations Manager

to lead our front-of-house experiences at

Anglesey Sea Zoo,

one of North Wales' most iconic wildlife attractions, set on a spectacular stretch of coastline. This is more than just a job, it's your chance to shape and own a brand-new position with variety, purpose and majestic views of the Menai Straits, Eryri and beyond!

You'll oversee daily operations across our cafe, gift shop and mini-golf hut, ensuring every visitor enjoys a memorable, smooth and magical experience. From managing rotas and mentoring seasonal staff, to rolling up your sleeves for food service, restocking retail displays and meeting with new suppliers. No two days are the same.

This role is ideal for someone dynamic and hands-on, with previous experience in hospitality, retail or catering, customer service or visitor attractions. Be ready to lead with warmth, energy and a can-do attitude.

Why this job rocks:

Brand new role - shape it and make it your own Work at a respected conservation-driven attraction Coastal location with spectacular sea and mountain views Paid DBS and Food Hygiene training Staff discounts + partner perks Flexible hours with quieter winter months

What we're looking for:

Experience managing or supporting a team in cafe/shop/hospitality roles Great with people, visitors and teammates alike Willingness to work weekends and holidays Passion for wildlife, education and sustainability Creativity and enthusiasm to initiate new retail ideas, engage customers and maximise profitability
Ready to dive in and be part of something amazing? Apply today and help us create unforgettable experiences for every visitor.

This is a permanent, all-year-round position. Please note that during our reduced opening period (approximately 10 weeks between December and February), available hours will reflect the seasonal demand. However, team members will have the option to use accrued holiday to maintain a consistent level of pay during this time. While we will always aim to provide as much notice and as many hours as possible over the winter period, we are unable to guarantee a minimum number of hours during this time.

Job Type: Permanent

Pay: 24,375.00-25,000.00 per year

Benefits:

Company pension Employee discount Free parking On-site parking Store discount
Schedule:

Day shift
Licence/Certification:

Driving Licence (required)
Work Location: In person

Application deadline: 18/07/2025