Customer Operations Manager Job in Lioncrest Consulting Ltd

Customer Operations Manager

Remote, GB, United Kingdom

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Job Description

We're hiring a International

Customer Operations Manager

to own the customer experience across the full order lifecycle -- from confirmed order through delivery and project completion. You'll coordinate documentation, payments, logistics, and communication across customers, vendors, and internal teams to ensure everything is delivered accurately and on time.

Key Responsibilities

Serve as the primary point of contact for customers once orders are confirmed Provide regular updates on production, shipping, and delivery timelines Coordinate with internal teams and external partners to ensure smooth processing and on-time delivery Manage and distribute required customer documentation throughout the order journey Lead post-delivery follow-ups, including after-sales support and issue resolution Maintain accurate records of customer communications, milestones, and delivery progress Proactively identify risks or delays and take action to protect customer satisfaction

What We're Looking For

Proven experience in a customer service operations role Strong communication and stakeholder management skills Solid understanding of operational processes and order workflows Excellent problem-solving, decision-making, and analytical capability Experience with

HubSpot

and

Xero

is a plus

Fluent English and Spanish

Hard-working, eager to learn, and motivated to make a real impact
Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company pension Work from home
Language:

Spanish (required)
Work Location: Remote

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