Job Description

Customer Operations Supervisor

28,500 - 32,500 per annum dependent on experience

Full-time possibility of part-time

Location : Wincanton

Grassroutes Leisure Limited is a leading company in the leisure vehicle industry we have been established for over 22 years and are now looking to expand our customer service team.

Duties:-

As the Customer Operations Supervisor you will be running a small team and the following duties will be applicable:-

Respond to customer enquiries and orders via phone, email, website & walk-in customers Order Management Manage customer deliveries Understand products (training will be given) Respond to customer enquiries in a timely manner Liaise with customers in relation to their order status Liaise with internal departments as required Maintain accurate records on all company systems Maintain departmental procedure documentation Understand and run departmental reports Administration in relation to non-conformities Able to deal with difficult customers General Administration Attend trade shows as required
Requirements

Previous customer service/sales order processing experience Ability to delegate to and monitor the team Professional and personable telephone manner Able to work under pressure and to timescales Ability to work independently and as part of a team Excellent attention to detail, communication and organisational skills Desire to understand our products (training will be given) Sound knowledge of Microsoft Office, CRM and Accounting systems. Proven experience in a similar role with at least 2 years experience
Working Hours : Mon - Fri 8.30 - 5 pm (40 hours)

Benefits:-

Free On-Site Parking
Employee Assistant Programme
NEST pension
Holiday 28 days (including bank holidays)
Staff discount

Apply Now:

Send your CV and cover letter to Dan@grassroutesleisure.co.uk

Job Types: Full-time, Part-time, Permanent

Pay: 28,500.00-32,500.00 per year

Expected hours: 40 per week

Benefits:

Company pension Employee discount On-site parking
Work Location: In person