Job Description

Are you passionate about delivering excellent customer service in a fast-paced, people-focused environment? Do you have the leadership skills to guide a frontline team in a unique workforce transportation service?



We're looking for a Customer Operations Team Leader to join our friendly and dedicated team, ensuring the needs of passengers, visitors and local residents are fully met across our transport network.



Somerset Passenger Solutions provide the workforce transport needs for one of the largest construction projects in Europe - Hinkley Point C. We transport thousands of clients to and from the site every day, working 24/7 to ensure that construction remains on schedule.



In this role, you'll lead a team of customer service staff to ensure passengers receive timely assistance, accurate information, and a consistently positive experience across our network.



You will also oversee a team of Parking Supervisors who work with our passengers and local communities to ensure parking regulations are adhered to.

Working hours:

Full time 39 hours per week. Monday - Friday various between 0600 - 1900hrs

Summary of Key Duties & Responsibilities:

Assisting in the day-to-day management of the Customer service team providing cover and support to the team as required. Managing Car Park Supervisors, including associated fly parking and parking enforcement matters. Overseeing the smooth running of the Park and Ride locations. Assisting with the validation of data collected, by liaising with the Operations team and other relevant departments. Assisting with the testing of software upgrades, adhering to testing scripts and liaising with software suppliers to reports issues encountered. Supervising all operational activities within Park and Ride locations and in towns and villages. Overseeing the supervision of the Parking Team ensuring the required level of daily checks are carried out, data is accurately reported, and the team is kept up to date on all parking issues and campaigns. Attending Community, Council or HPC meetings with regards to any parking issues. Ensuring that there is an accurate and concise record of car park scans at Park and Ride locations and of fly parking incidents in towns and villages. Actively championing all health & safety and security guidelines and procedures, whilst dedicating myself to ensuring all employees comply with the expected standards.

You will need:

Excellent knowledge of Microsoft Office based packages Management / Team Leader experience A customer service background A flexible approach to working hours as we are a 24/7 business A driving licence

Desirable:

A Level 3 Team Leader qualification Knowledge of the transport sector Knowledge of domestic and EU driving regulations PCV Licence

Summary of benefits:

Pension - 5% contributory pension matched by us Employee discount scheme Free local bus travel & significantly reduced rail travel for you and family members Life assurance 24/7 Employee Assistance Programme Discounted gym membership Annual pay review linked to retail price index Health benefits

Please note - All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) and obtain a DBS certificate. This standard is designed to provide a level of assurance as to the honesty, integrity and values of individuals who are required to work at a Nuclear Licenced Site, or who may have access to sensitive nuclear information.



Somerset Passenger Solutions welcomes applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age.