Job Description

Job Title: Customer Product Coordinator (Export)

Location: South Wales

Scope of the Role:

We have a fantastic opportunity for an individual to join our Commercial Department in Wales as a Customer Product Co-ordinator (export). In this role, you will be responsible for supporting the development and delivery of product ranges that meet both DGUK and customer expectations. Reporting to the Head of Commercial - Export, you'll act as a key link between cross-functional teams, such as Product, Merchandising, Commercial, Design, Manufacturing, Sourcing, Shipping, and Supply Chain, ensuring projects are delivered on time, to specification, and in line with commercial objectives.

This is a dynamic, fast-paced role that requires strong organisational skills, proactive communication, and the ability to manage multiple priorities. The ideal candidate will be passionate about product development, commercially aware, and knowledgeable about market trends and customer insights. You'll take ownership and accountability, working with energy, pace, and a customer-first mindset to help drive the success of the DGUK Export portfolio

The role will require 3 days on-site and 2 days working from home

Key Duties and Responsibilities:

Prepare and maintain comprehensive product specifications, matrices, costing models, and quotations, collaborating closely with the Export Cat Manager, Head of Commercial - Export, suppliers, and customers to ensure accuracy and completeness.

Act as the primary point of contact for customer and product category enquiries, providing support to the Export team across all export customers and ensuring timely resolution of queries.

Maintain and update critical path trackers, licenses, new line forms, documentation, and online portals; manage preauthorisation's and ensure all product approvals and signoffs are completed on schedule.

Coordinate packaging briefs, studio and repro teams, and marketing/PR requirements, ensuring customer specifications are met, amendments are implemented, and final approvals are obtained in line with deadlines.

Attend project, weekly export, and capacity meetings; monitor production lines, review pre-production and production samples, report issues, and support shipping schedules and dispatch documentation.

Contribute to product development initiatives, including brainstorming new products and packaging ideas, preparing showrooms, and supporting content selection for specific product categories, including Crackers.

Oversee marketing and promotional activities, briefing studios, tracking spends, reviewing contracts and invoices, and ensuring timely delivery of mock-ups, photography, and online content.

Research, compile, and analyse global market reports, identify gaps across product categories, and present insights and recommendations to key stakeholders to inform strategic decisions.

Key Skills and Attributes:

Proactive ownership, accountability, and strong communication across all levels.

Highly organised, adaptable, and able to manage multiple priorities under pressure.

Team-oriented, results-driven, and detail-focused.

Strong IT proficiency (Excel, PowerPoint, Word).

Analytical mindset and ability to react quickly to challenges.

Flexible and committed to meeting deadlines.

About our people and the recruitment process

We're an inclusive employer and we welcome applications from everyone!

We are guided by our values - passion, pace, people, planet.

We are committed to supporting and promoting equality and diversity and to create an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact emcmahon@igdesigngroup.uk.com

Job Types: Full-time, Fixed term contract

Pay: 28,000.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Flexitime Free parking Health & wellbeing programme On-site parking Paid volunteer time Sick pay
Work Location: Hybrid remote in Hengoed CF82 7SS