Job Description

Customer Programme Manager

Location:

Cumbria, UK

Company:

Oxley Group

About Us:

Oxley Group is a world-class provider of advanced solutions for the defence and aerospace industries, serving a global customer base.

Specialists in LED lighting, night vision, EMI filters and electronic components, Oxley offers comprehensive design, manufacturing, and testing facilities within the company's UK manufacturing centre and through Oxley Inc in the US. The team works across the globe on world leading technology, including projects for Boeing, BAE Systems, Saab, Lockheed Martin and General Dynamics. Oxley is the winner of multiple awards including the prestigious Manufacturer of the Year, Exporter of the Year, Aerospace Electronics Design Award, Best Community Involvement and the Make UK Award for Developing Future Talent.

Located in one of the most beautiful and scenic parts of the country, Oxley is based on the edge of the renowned Lake District in Ulverston, Cumbria.

Why Join Us:

Competitive salary 4-day working week Generous holiday allowance plus Bank Holidays Hybrid working, flexible arrangements for relevant roles Group bonus scheme BUPA healthcare Life Assurance scheme Employee retail discounts and wellbeing centre Group pension scheme Professional development opportunities (Apprenticeship & Graduate programmes, further education training programmes, mentorship, career progression) Free onsite parking Electric vehicle charge points Additional leave for cadets, reservists, and cadet force adult volunteers

Role Summary:

Reporting to the Senior Customer Programme Manager, the Customer Programme Manager will implement Programme Management techniques to lead and deliver a range of projects and their associated activities on time and to budget. Leading cross-functional Programme teams, the Customer Programme Manager will be responsible for the efficient, effective and timely delivery of all contracted customer business with the selected customer(s).

Qualifications Required/Essential Skills:

Relevant degree (or equivalent)

Experience of working in project/programme management with demonstrable application of project lifecycle management Experience of customer management and interaction, coupled with an understanding of business development activities and strategies Earned Value Management (EVM) experience An appreciation of Commercial Law, Finance and Contract management

Duties and Responsibilities (not exhaustive):

Define programme/contract scope, goals and deliverables that achieve stakeholder alignment and support business objectives Produce and maintain detailed programme plans & risk assessments to guide both programme execution and programme control in order to capture planning assumptions, decisions, scope and cost and facilitate communication amongst stakeholders Be the customer's principal point of contact on all contracted business and related matters Lead and manage the Customer Programme Team(s) to ensure successful delivery of the Customer Programme Plan(s). Proactively manage changes in programme scope, identifying potential crises, devising contingency plans and maintaining stakeholder alignment to achieve programme deliverables. Manage programme milestones to guarantee each stage of the programme is progressing on time, on budget and to the right standard of quality in order that customer expectation is met or exceeded. Identify, analyse, prioritise and manage risk through the application of appropriate strategies and resources in accordance with programme objectives, to minimise, monitor, and control the probability, and/or impact of unforeseen events Undertake post programme analyses and lessons learned reviews, sharing findings with the team, stakeholders and implementing assigned actions to promote total programme success and continuous improvement Establish productive, dynamic, working relationships with all stakeholders, maintaining regular associations through meetings and communications to regularly review programme progress Effectively manage the Customer to desired outcomes and implement 'best practice' service to successfully align customer expectations with business goals and sustain/develop business relationships Accurately maintain databases, documentation systems and processes to enable timely access to precise information and ensure Oxley quality standards are met

Desirable Skills:

Skilled in the use of MS Office and Project management toolsets Skilled in the application of risk management strategies Good analytical and problem-solving skills Good organisational & communication skills Good written, numerical and presentation skills Good team-working & diplomacy skills Good Management and leadership skills with the ability to motivate people Commercial awareness
Job Type: Full-time

Pay: 50,000.00 per year

Benefits:

Company pension Life insurance On-site parking Private medical insurance
Work Location: In person