Job Description

Purpose of the Role

The Operations Manager works closely with the Technical Coordinator to lead the company's operational delivery "with an iron fist," ensuring all projects are executed safely, profitably, and efficiently. This role is central to maintaining operational excellence across safety, cash flow, compliance, and customer satisfaction, setting the standard for others to follow.

Key Responsibilities

Project Delivery

Ensure all jobs are booked with full logistical consideration, aligning materials, equipment, subcontractors, and technician skillsets. Complete a target of

7 projects per week

, prioritising high-value projects. Conduct

pre-start briefings

for every job, providing technicians with complete, accurate job briefs (scope, customer requirements, H&S, materials, logistics). Maintain

zero tolerance for unsafe practices

.

Scheduling & Efficiency

Actively manage the diary for maximum efficiency, minimising downtime and identifying conflicts, risks, or capacity gaps before job start. Adjust project schedules proactively in response to cash flow fluctuations or operational demands.

Customer Management

Keep customers fully informed from booking through completion, ensuring expectations are clear and satisfaction is verified post-job. Handle disputes calmly, professionally, and promptly. Achieve

positive customer feedback

with

minimal complaints

.

Financial Management

Monitor weekly cash collection targets and adjust project sequencing as needed to support cash flow. Ensure 100% of Tier 1 jobs are

signed and invoiced within 24 hours

of client approval. Confirm that

all supplier quotes

are documented and uploaded for cross-referencing by Accounts. Oversee

job sign-off sheets

for technicians/subcontractors to eliminate delays and disputes in payments.

Performance & Growth

Identify and pursue

cross-sell and up-sell opportunities

during Tier 1 jobs (e.g., extended guarantees, roofing work). Conduct

lessons-learned reviews

post-job and implement continuous improvements in supply chain, subcontractor performance, and internal processes. Monitor and support the

100% compliance

of surveyors and technicians with their role deliverables.

Leadership & Culture

Lead by example through calm, methodical, and solution-focused management. Bring

positive energy and accountability

daily, fostering a culture of pride, professionalism, and teamwork. Uphold company values
Job Types: Full-time, Permanent

Pay: 35,000.00-45,000.00 per year

Benefits:

Company pension Health & wellbeing programme
Work Location: In person