Job Description

About the role

This is the time for action - we need to move at pace and reform our energy system - to deliver energy security, to tackle climate change and to protect our people.

The Customer Receipts & Banking Analyst oversees and manages the payment processing and banking operations for the FSO. This includes implementing and maintaining payment processing systems, reconciling bank accounts, monitoring transactions, and ensuring compliance with the FSO\'s internal controls frameworks.

This role will be based at our Warwick office, with occasional travel to our Wokingham office, and we continue to offer hybrid working from office and home.

About us

The ESO has a key role to play in tackling climate change by transitioning GB\'s electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon operation by 2025. And by 2035, we want to run 100% clean, green energy, all the time.

Becoming the Energy Future System Operator

As you may have seen the Government and Ofgem have asked the ESO to take on new roles and responsibilities

Becoming the Energy Future System Operator is a critical step to help deliver a reliable and clean energy transition for all. The ESO, including all of its existing roles, will be at the heart of the new Future System Operator, taking on additional roles with a whole energy system mindset to drive progress towards net zero while maintaining energy security and minimising costs for consumers.

The new organisation will be set up as a public corporation with operational independence from government - bringing parties together to support optimised decision making and action. As now, it will be licenced and regulated by Ofgem through price control agreements. It is anticipated that the new organisation will be up and running by or in 2024.

The time to act on climate change is now. As part of our team, you won\'t just be touching the lives of almost everyone in Great Britain - you\'ll be shaping the way we use and consume energy for generations to come.

Key Accountabilities

• Responsible for allocating payments to customers\' accounts and processing refunds on time and accurately.
• Ensure excellent customer service is a key part of all processes, ensuring service is reliable, responsive, and easy to deal with. Work closely with internal and external customers to resolve any queries on a timely basis.
• Ensure banking processes are completed on time, accurately with a key focus on ensuring control compliance.
• Ensure all processes including production of cash flow reports are documented and assessed through the process assessment methodology. Drive improvements in process maturity without compromising cost, service, or control and support the implementation of solutions jointly with other stakeholders where appropriate.
• Ensure all processes comply with appropriate controls framework and with FSO Regulatory obligations (i.e. Connection and Use of System Code (CUSC) and licence).
• Support investigation and resolution of customer complaints and escalations, working collaboratively with the Operational Finance management team and process leads in identifying root causes and process improvements.
• Perform the monthly reconciliation of the Accounts Receivable Ledger with the General Ledger and ensure any differences are understood and actioned appropriately.
• Support with any process improvements going forward and continually look for transformational improvements.
• Support the delivery of projects and ad-hoc requests, as required by the CFO leadership team from time to time.

About you

What we do isn\'t just important - it\'s essential. That\'s why we look to recruit experts in their field. In this case, we\'re looking for someone who:

• Degree level / relevant professional qualification (A member of or studying for the CICM professional qualification).
• Experience of payment and cash management cycles and systems.
• Understanding of transaction and close process management.
• Experience in the analysis and reporting of financial information.
• Excellent customer service skills.
• Excellent communication and stakeholder management skills.
• Effective understanding of governance, risk & internal control framework.
• Experience in payment processing, cash collection and cash flow forecasting.
• Experience of using OtC modules in SAP S/4 HANA.

What you\'ll get

A competitive salary between \xc2\xa337,000 - 40,000 - dependent on capability.

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More information

This role closes on 06/09/23 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.
We\'re committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.
#LI-SP1
#LI-HYBRID

National Grid