Job Description

Customer Relations Administration Assistant
Hours \xe2\x80\x93 20 hours per week Based \xe2\x80\x93 Homebased
Salary \xe2\x80\x93 \xc2\xa311,268 - \xc2\xa312,520 per annum (RFJ 3) Your working location will be based at home with the opportunity to work at our head office in Coalville, Leicestershire. The ideal candidate will have the flexibility and willingness to work from the home and office as required. About us Emh is one of the largest providers of affordable homes and support services in the East Midlands. We pride ourselves in providing high quality homes and services that contribute to sustainable communities. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer. The role We are looking for an experienced individual to provide administrative support in order to contribute to the work and overall objectives of the Customer Voice Team. As part of this role you will be responsible for undertaking general administrative tasks to support to the Customer Voice Team, to include Managing the relevant inboxes and responding to any queries, dealing with the incoming mail and allocating this correctly. You will also help take records of meetings and producing minutes as required. The ideal candidate We are looking for a super-organised person who can deliver to tight deadlines, ideally with experience in a similar role specifically with regard to administrative functions and information provision to internal and external customers. Your key skills will include proven IT, keyboard, and Microsoft office application skills. We are looking for someone who is able to show empathy, listen and relate well to people from all backgrounds and has strong customer care skills and can demonstrate high levels of problem ownership and accountability. You must possess a positive attitude to work related problems and be willing and able to be flexible around working hours to meet the demands of the service. Our values Our values are important to us and we\xe2\x80\x99re looking for people who can help live our values of Integrity, Diversity, Openness, Accountability, Clarity and Excellence. Company Benefits Our generous package includes:

• Competitive salary
• Contributory pension scheme
• Health cash plan \xe2\x80\x93 BHSF
• 39 days\xe2\x80\x99 annual leave (including statutory days), increasing with length of service (pro-rata for part time)
• Flexible working
• A wide range of training and development opportunities (we are an Investors in People accredited organisation)

Qualifications

• Educated to GCSE level C grade or equivalent in maths and English or relevant professional experience

\xe2\x80\x9cWe reserve the right depending on application numbers to close or extend the closing dates for positions, we would therefore recommend an early application\xe2\x80\x9d

emh homes is part of emh, one of the largest and most successful providers of affordable housing and housing-related support services in the East Midlands. We have been providing good quality affordable homes to individuals and families in the East Midlands since 1946. But there is more to our work than looking after your home. We also help create communities where you can feel safe and supported. We do this by:

• Listening to your ideas and views about how you want our services to be delivered. No-one understands what matters most than you. Our resident groups let you have a say in how we manage your home and allows us to continually improve our services.
  
• Backing up our housing with a range of support services and sheltered housing for residents who need help to live securely and independently.