Job Description

Fair pay for all - We are committed to aligning our pay rates with the real Living Wage so our pay rate is 24,750 Office based at one of our Support Centres in Blackpool or Ross on Wye with flexible working options available Full time Permanent Contract

We are PGL Beyond

We're more than an adventure group, education organisation or travel business.

PGL Beyond is a network of leading educational travel brands with a shared mission; enriching the lives of young people. One of these brands is NST Travel. Here we don't just create educational trips; we craft unforgettable experiences that inspire young minds to explore, learn, and grow.

Will you join us?

Make a difference as a Customer Relations Advisor

At PGL Beyond, our Customer Relations Advisors are champions of great experiences. They're the friendly, professional voices behind every piece of feedback, working hard to make sure our guests feel heard, supported, and valued.

Whether it's a compliment, concern, or suggestion, our Advisors take full ownership, responding with care, clarity, and a genuine commitment to making things better. Every bit of feedback helps us grow, and our team plays a key role in shaping the future of our services.

But it doesn't stop there. When the unexpected happens, like travel delays, flight cancellations, or last-minute itinerary changes; our Customer Relations Advisors step in fast. They're calm, empathetic, and solution-focused, working behind the scenes to keep things running smoothly and ensure our high standards never slip.

If you're passionate about people, love solving problems, and want to be part of a team that's always looking to improve, this could be the perfect role for you.

Is this you?

You've got solid experience in customer service or resolving complaints, and you know how to turn a tricky situation into a positive outcome. You're a clear communicator, both in writing and in person, and you handle sensitive conversations with professionalism and empathy. You're no stranger to fast-paced environments and can stay calm and focused when travel plans change unexpectedly. You take ownership of issues from start to finish, investigating thoroughly and always aiming for the best resolution for the customer. You work well with others, keeping customers and colleagues in the loop to resolve problems quickly and boost satisfaction and rebooking.

A place to thrive

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else... PGL is a place to be yourself, realise your full potential and celebrate what makes you

brilliantly unique

.

Fair pay and benefits for all

Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave! Paid time-off to volunteer your time to worthwhile causes. 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program Access to our financial wellbeing platform for financial support if you need it Big savings and exclusive perks at 100s of high street retailers PGL discounted holidays and 20% discount in all our on-site shops
We would expect any current PGL Beyond employees interested in this role to inform their line manager of their intention to apply.

?We hire the best talent and value a diverse team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need.

However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.

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Job Types: Full-time, Permanent

Pay: 24,570.00 per year

Benefits:

Employee discount
Application question(s):

What motivated you to apply for the Customer Relations Advisor role at NST, and what interests you about working in this position?
Work Location: In person