Job Description

Company Description
As a Guest Relations Advisor, working in our beautiful Burton on Trent office on a 3 month fixed term contract, you will be the first point of contact for our pub and restaurant customers, delivering a first-class service, managing large amounts of telephone calls, emails and enquiries through social media. Working closely with the rest of the team, you have the potential to influence how our customers see Greene King.
Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what's wholly British, the pub experience.

**3 month FTC **
**Please note that this is a FTC contract covering our busy period from July to September, we are looking for people who are available to join the business at the beginning of July**
Your role as Guest Relations Advisor
Putting the customer first, identifying the best resolution in line with the business
Composing thoughtful, personalised written responses to guest enquiries and complaints
Building sustainable relationships of trust through open and interactive communication with internal and external customers and colleagues
What you'll bring...
Empathetic and positive approach
Clear, concise communication
Great time management skills
Competency on Excel, Word and email systems
A flexible work approach and an ability to work well in a team and independently
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