Job Description

Customer Relations Agent

The role:

Based in Doncaster, One Call Insurance is a well established local call centre which has been operating for over 25 years. We provide a range of services within the insurance industry and pride ourselves in ensuring we deliver the best outcomes to both our consumers and employees.

Within this role you will operate across our phone service to support customers in a variety of different ways who have a variety of different vulnerabilities, along with complaint handling, quality assurance and compliance analysis.

Joining our business includes a full induction process to teach you everything you need to know for your role with ongoing training and support provided as you continue your journey with us.

Benefits:

Annual Performance bonus Free Gym access Free on-site parking Subsidised staff canteen One Call Events such as 'a day at the races' "Star of the Month" and One Call Leader-board Schemes and bonus incentives Overtime rate of 20ph Additional benefits based on time served such as Car Allowance, Free Breakdown cover, Health Insurance, Free Travel Insurance. Workplace pension contributions. Internal Progression

What can we offer?

We offer a competitive salary.

For those that are hungry for more , we have our Course of Excellence programme - which in essence is a

fast track to management programme

for our top performers.

What skills do you need?

Strong communication skills with a passion for helping others Professional manner Troubleshooting and problem-solving skills Ability to work to targets/deadlines Effective time management Ability to handle and adapt to customer vulnerabilities

Duties include

Handling Vulnerable & Bereaved Customers Communications with our external partners Complaint handling and customer support Quality Assurance on business critical processes Root Cause Analysis Administering customers files correctly, whilst building genuine rapport. General administration regarding calls and Policies.
Our Company has strong values in which our staff are continually improving and delivering with passion through effective team work. We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.

Schedule:

We operate Monday - Friday between the hours of 9am - 17:30pm

How will I be working?

This role is office based at our Doncaster head office.

Work Location:

In person

Good Luck on your application and we hope to hear from you soon!

If you have any further enquiries or would like to have more of a chat about what we can offer, please contact 01302 567003

Job Types: Full-time, Permanent

Pay: Up to 25,620.00 per year

Additional pay:

Loyalty bonus Performance bonus Yearly bonus
Benefits:

Additional leave Casual dress Company events Company pension Discounted or free food
Job Types: Full-time, Permanent

Pay: From 24,000.00 per year

Benefits:

Bereavement leave Canteen Casual dress Company events Company pension Free parking Gym membership On-site gym
Work Location: In person