Job Description

If you would like to apply for this position, we would love it if you could include a cover letter detailing why you think this is the job for you!

About Us

Defender Bird Spikes is a family-run business and a proud UK manufacturer of high-quality bird control solutions. With over 20 specialist products, we support pest control professionals and trade customers across the country. Our small, friendly team works in a relaxed but focused environment, where collaboration and initiative are valued. Our products are humane and simply move birds on without hurting them.

The Role

We are looking for a dynamic and motivated Customer Relations and Sales Advisor to join our team. This is an all-round role, ideal for someone who enjoys building strong relationships, chasing new opportunities, and taking ownership of their work. Initially, the role will focus on supporting new product releases. This is initially a 12-month contract, but for the right candidate, there is potential to develop into a permanent, full-time position within the business.

Key Responsibilities

Handle incoming calls and web enquiries, ensuring prompt and professional responses Be confident in providing quotes, including calculations. Generate leads and actively reconnect with past clients to encourage repeat business Provide personalised and attentive service, ensuring every customer feels valued and understood Support the sales supervisor, assisting with sales projects and providing clear reports on outcomes and performance Represent the company at trade shows and industry events Support the marketing team with logistics and preparation for events Collaborate with the wider team to maintain and grow strong customer relationships

About You

Sales-focused, proactive, and target-driven with a positive mindset Good with numbers Strong communication skills: articulate and confident in person, on the phone, and in written correspondence Highly organised, able to manage multiple projects independently while knowing when to seek support Team player who enjoys working in a collaborative, small-business environment

What We Offer

Competitive wages A friendly, close-knit team environment in our Heathfield, Newton Abbot office The opportunity to represent a UK manufacturer with a reputation for quality and innovation Scope for the role to grow into a long-term position Paid lunch break 33 days holiday (including bank holidays)
Job Type: Fixed term contract
Contract length: 12 months

Pay: 15.00 per hour

Expected hours: 40 per week

Application question(s):

Are you able to provide a cover letter or short paragraph here, letting us know why you would like this position?
Work Location: In person