Job Description

Join Our Team as a Customer Relations Assistant (Care Enquiries)

Location: Exeter

Type: Full-time

Sector: Health & Social Care



Are you compassionate, well-organised, and passionate about supporting individuals and families navigating care options? We're looking for a

Customer Relations Assistant

to be the friendly, reassuring voice that helps guide new clients into the care they need.

About the Role:

As a key first point of contact, you'll handle all incoming care enquiries--by phone, email, or website--and ensure each person feels heard, understood, and supported. You'll manage the full enquiry-to-booking process, helping individuals and families find the right care solution with empathy and professionalism.

Main Responsibilities:

Respond to care enquiries with sensitivity and understanding Provide clear, accurate information about our care services and availability Record and track all enquiries using our CRM and booking systems Coordinate initial assessments or home visits Follow up with prospective clients to ensure a seamless experience Work closely with the care management team to match clients with appropriate services

What We're Looking For:

Excellent communication and active listening skills Empathetic and respectful approach to client interaction Strong attention to detail and ability to manage sensitive information Previous experience in a care, healthcare or customer-facing environment is highly desirable Proficiency with email, phone systems, and CRM/booking tools

What We Offer:

27,000 per annum based on 37.5 hours per week A rewarding role with real impact on people's lives Supportive and inclusive team culture Ongoing training in care coordination and customer service Competitive pay and flexible working options

Be the warm welcome that makes all the difference.

Apply today by emailing your CV to maddisoneverist@bluebirdcare.co.uk