Job Description

Join Our Team at Brokerswood Holiday Park!

Customer Relations Assistant

Location

: Brokerswood Holiday Park, BA13

Salary

: 26,208

Hours:

Full-time, 40 hours per week

Job Type

: Permanent

Are you a warm, organised and people-focused professional

who loves creating great experiences for guests and owners?


At Haulfryn, we're proud to offer exceptional holiday experiences across the UK - and we're looking for a

Customer Relations Assistant

to help us deliver outstanding service to our welcoming community at Brokerswood Holiday Park.

This is a fantastic opportunity for someone who thrives in a varied customer-facing role

and enjoys being at the heart of a friendly team.

Why Join Us?

We believe in rewarding your hard work with a supportive and inspiring environment. Here's what we offer:

Competitive Salary

Discounted Holidays

at our picturesque UK holiday parks

Discounted Meals

at on-site restaurants

30 Days Holiday

(including bank holidays), increasing to 35 days with service

Company Sick Pay

Pension Scheme & Life Assurance

Continuous Training & Development Opportunities

Be part of a business with 90 years of family values and a commitment to sustainability

What You'll Do

As a Customer Relations Assistant, you will:

Support the Customer Relations Co-ordinator

with the smooth daily running of the department

Help ensure guests and lodge owners enjoy a seamless, memorable experience

from arrival to departure

Assist with communications

, keeping owners and guests informed with timely and engaging updates

Support the organisation

and delivery of owner events and the park's annual social calendar

Respond to guest and owner enquiries

professionally and promptly, resolving issues where possible

Work closely with reception, housekeeping, and maintenance

teams to maintain high accommodation and presentation standards

Maintain accurate records

including ANPR, ParcVu and guest/owner information

Assist with reception and front-of-house duties

, including supporting the park shop

Support reservations and booking processes

, coordinating with internal teams and partners

Process payments

and maintain accurate financial and administrative records

Assist with stock checks

for shop goods, linen and accommodation supplies

Help prepare

newsletters, updates and owner communications in partnership with the central marketing team

Deputise for the Customer Relations Co-ordinator when required

Who We're Looking For

You'll bring:

Previous experience

in customer service or hospitality (holiday park experience desirable)

Excellent communication

and interpersonal skills

Confidence using Microsoft Office

and digital systems

Strong organisational skills

and exceptional attention to detail

A proactive, professional, and caring approach

to guest service

Ability to multitask

and stay calm in a fast-paced environment

A reliable and flexible attitude

, with the ability to work both independently and as part of a team

Full UK driving licence

(preferred)

Why Choose Haulfryn?

With 90 years of expertise, we're proud to be one of the UK's leading holiday park operators. What sets us apart?

Exceptional Locations:

Work in a place that inspires

Family Values:

Join a supportive, community-focused team

Nurturing Nature:

Sustainability is at the heart of what we do
If you're ready to bring your positivity, organisation, and passion for great service to a role where every day makes a difference -- we'd love to hear from you.

Apply today

to join Haulfryn as a

Customer Relations Assistant

at Brokerswood Holiday Park.




In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


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