Job Description

Title:

Customer Relations & Junior Personal Assistant

Salary:

25,400 - 27,400 (experience dependent)

Location:

Loughborough

Hours of Work:

40 hours/week (split between both roles)

Duration:

Full-time Permanent

SUMMARY OF POSITION

The Mac-Nutrition Collective is a syndicate of companies working to promote & further evidence-based nutrition, through education (www.Mac-NutritionUni.com), mentoring (www.Mac-NutritionMentoringLab.com) and consultancy (www.Mac-Nutrition.com & www.Martin-MacDonald.com).

The Customer Relations & Junior Personal Assistant role is an exciting opportunity to join a young, vibrant, and world-renowned company in the field of nutrition. Be part of a unique and developing core team in a fast moving and ever adapting environment where your opinions and thoughts can be heard.

You will be involved in a full range of administration and organisational duties supporting our customer services and events team, as well as being the primary support to the CEO and management team. This is a vital dual role position that requires excellent organisation, communication, and adaptability but not necessarily many years of experience!

Full training will be provided on all aspects of the job and there is scope for career progression within the company. We would encourage and support the successful candidate to develop the role to make it their own and ultimately establish themselves as an integral member of the Mac-Nutrition Collective team.

QUALIFICATIONS AND EXPERIENCE

Essential

Excellent written and verbal communication skills Computer proficiency with IT systems, MS Office, Web Browsers and Mac Mail/Gmail GCSE (or equivalent) in English Literature and Language (Grade B/6 or above) GCSE (or equivalent) in Maths (Grade B/6 or above)

Desirable

Experience within a service-based industry, administration, personal/executive assistant or customer service role Ability to touch-type Aware of The Mac-Nutrition Collective and our activities BSc or BA (2:1 or above) Any knowledge or experience in email marketing platforms (e.g. MailChimp)

ESSENTIAL SKILLS AND ABILITIES

Ability to communicate clearly and fluently, in English Demonstrate a strong sense of ownership and teamwork Strong organisational skills with the ability to multitask, prioritise own workload, and balance conflicting demands and tight deadlines Excellent attention to detail and accuracy

PERSONAL DISPOSITION

Displays an energetic, positive, helpful and 'above and beyond' can-do (not a clock-in, clock-out) attitude with a willingness to get involved in a wide variety of tasks Willing to support others in the pursuit of business goals Highly motivated with a passion for the brand vision Honest, loyal, hard-working and reliable

KEY OPPORTUNITIES AND ACTIVITIES/DUTIES

Supporting the administration & customer service team to provide excellent customer service to the public, our clients and students, prospective clients and students, the media and other businesses via a range of communication channels (email, WhatsApp, telephone and social media) Helping to maintain student and customer records within our database; processing customer bookings, orders and payments; managing student and customer audits; filing and all other basic office duties Providing PA support to the CEO including diary organisation, management of the PA@ Mailbox and support on bigger operational projects e.g. pushing projects along, seeking updates and/or making sure that everyone has the appropriate information Supporting the team that organises and runs Mac-Nutrition Collective and Martin MacDonald events including, but not limited to; researching and purchasing event merchandise; processing & recording event bookings/orders; researching & liaising with event venues; travel arrangements for executives & staff Any other duties as may be requested

To find out more details, please download the full job description here: https://www.themac-nutritioncollective.com/customer-relations-juniorpa/

To submit your application, please click 'Apply Now'

Deadline for Applications: Sunday 21st September 2025

Please submit your application as early as possible: Interviews will be completed on an ongoing basis for the right applicants and we reserve the right to close this vacancy early.

Job Type: Full-time

Pay: 25,400.00-27,400.00 per year

Benefits:

Casual dress Company pension Cycle to work scheme On-site gym On-site parking
Work Location: In person