Job Description

Exciting full-time opportunity available for a Customer Relations Manager to join our team in Bournemouth.

Who Are We?

At Health Transportation Group UK, we are one of the UKs leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year. With 12 operational bases and a dedicated team of over 800 passionate professionals, we deliver safe, caring, and high-quality care across the country.

What Can You Expect?

You would be joining us in the role of

Customer Relations Manager (Unplanned),

working 37.5 hours per week, Monday to Friday, primarily at our Bournemouth base, with travel to all acute and community hospitals across the Dorset area. This is a key healthcare management role providing on-the-ground support at discharge points, building strong relationships with NHS stakeholders, and ensuring smooth patient journeys.

Summary Of Main Duties Include

Prioritising patient transport requirements to ensure efficient use of resources in liaison with Station Managers. Building relationships across all discharge units, visiting clinics, and attending stakeholder meetings. Acting as the key point of escalation for Healthcare Professionals, service-users, DPLOs (Discharge Patient Liaison Officers), and Control. Serving as a conduit between the Trust and HTG-UK teams to troubleshoot and resolve real-time and complex operational issues. Accurately updating confidential patient information on hospital and transport provider IT systems. Maintaining strict patient confidentiality in line with HTG Policy and the Data Protection Act. Attending scheduled meetings with Trust stakeholders, including daily 09:30 meetings. Managing DPLOs effectively. Assisting with complex patient moves and risk assessments when required. Supporting other operational requirements of the planned contract as needed.

Whats In It For You?

+

Competitive salary

31,500 per annum based on a 37.5 hours per week
+

Contractual sick pay

after 12 months service
+

Employee assistance programme

delivered by the UKs #1 EAP service- Health Assured
+

Increased holiday allowance for long service

+

Yearly annual leave entitlement

25 days + 8 bank holidays
+

Refer a friend scheme

Earn up to 500 for each friend you bring on board
+

Pension scheme

+

Full training for the role,

induction and ongoing mentorship
+

Salary sacrifice schemes

Cycle to Work, Electric Car & Holiday buy schemes
+

Opportunities to grow and develop

+

Engaging Workplace Culture

with regular company updates and Employee of the Month

We are Looking for Great People Who:

+ Have strong leadership and relationship-building skills.
+ Possess excellent communication and problem-solving abilities.
+ Can remain calm and professional under pressure.
+ Have experience in healthcare operations, patient discharge processes, or transport coordination (desirable).
+ Demonstrate high levels of organisation and attention to detail.
+ Are committed to confidentiality and compliance with data protection standards.

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:


Enhanced DBS check (Conducted during onboarding if successful)*
Right to work in the UK Full UK manual driving licence Satisfactory employment and character references A satisfactory medical assessment Successful candidates will also need to successfully complete a mandatory training on commencement of employment.
Applications for this role will be open until the

19

th

December 2025,

although we reserve the right to close the role early if deemed necessary.

Equal Opportunities

The Companys Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:


Attend mandatory training on Safeguarding children and adults Ensure they are familiar with their and the organisations requirements under relevant legislation Adhere to all relevant national and local policies, procedures, and professional codes Report any concerns to the appropriate authority * Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)