Job Description

Here at Cheshire West and Chester Council, we are committed to providing excellent Adult Social Care services to residents. We are one team, putting what matters to people first and are investing in a number of roles, across our service areas to grow our dynamic, solution focused team.



So, wherever you are in your life, there is something to suit you in Adult Social Care, whether that be meaningful work, feeling valued in your role, career progression, pay progression or a great work life balance, this is where you will find it. If you want to be a part of our welcoming, values driven service and are passionate about being part of a team that can make a real difference for local people, please take a look at the roles we have available.

Organisation

Cheshire West and Chester Council

Location

Chester, Ellesmere Port, Winsford

Job Category

Social Care

Grade

CWAC NJC - Grade 6

Salary Min

27,269 pro rata per annum

Salary Max

30,060 pro rata per annum

Hours per week

18.5

Weeks per year

52.143

Employment Type

Permanent

Closing Date

29/06/2025

Ref No

W4002

Documents

SASB 7250 Customer Relations Officer Grade 6 JD PS.pdf
(PDF, 217.16kb)
Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.



The Community Access team are the 'front door' into adult social care, they give Information advice, guidance and support on care and support for adults. They carry out initial assessments, signpost to other services as and when required. The team is integrated with Social Workers, Occupational Therapists, Social Care Assessors, and Occupational Therapy Assistants. Assessments are mainly telephone based but with opportunities to carry out home visits when required.



As a customer relations officer, you will be critical in providing a frontline service by being the first point of contact made to the department by members of the public, council staff and other agencies. This will be via a variety of mediums such as direct calls, portal submissions requesting support through the council's website, and emails/systems. As you will be required to work on both call taking and IT systems, an ideal candidate will have a professional telephone manner, be a skilled communicator, be organised and have good computer literacy. Support will be given to expand on your community knowledge; some prior knowledge is desirable.



By undertaking preliminary screenings, you will help provide an efficient and effective service for the customer, collate sources of information and contacts to help keep our computerised records up to date and accurate to help streamline our service. We are therefore looking for a candidate who is customer-centric focused, dedicated and a highly motivated team player to join us.



We provide high-quality, person-centred social care for adults, but for us it's more than that; we support people to change and enhance their lives every day through the work undertaken by our talented and dedicated teams.



Our values are important to all of us, we live and breathe them, and they shape how we work together to create positive environments where both colleagues and people who use our services can be inspired to reach their potential. If you share our values and commitment, then you're our kind of person.



You will have the opportunity to;


Work in a forward-thinking Council and within teams that have clear, shared values Work with local people to understand their care and support needs and help to identify options available to them Be pivotal to ensuring people are connected to the support services and community assets they need to live great lives. Grow and develop in your own skills and experience through developing and supporting others. Receive great support from our proactive and knowledgeable management team. Develop and progress in your career through training and development opportunities in a variety of pathways

You will have:


NVQ Level 3 in Health and Social care or equivalent (Desirable). Be required to undertake an enhanced DBS plus Adults and Childrens Barred List (Essential). Experience in working directly or indirectly with the public An understanding of the principles and practises of care Excellent customer service skills Effective teamwork and organisational skills The ability to self-manage workloads within timescales for the completion of tasks You are confident, energetic, and enthusiastic as well as sensitive and resilient Effective interpersonal and communication skills including an excellent telephone manner The ability to manage difficult customer situations

Come and join us, working in an authority that has an excellent reputation, great working culture and is an inclusive and dynamic place to work. We consider our workforce to be of high value, placing wellbeing at the forefront. This is a hybrid post which means working in one of our Council offices in locations across the borough, completing visits around the borough as well as the opportunity to work from home. The benefits of working for the Council go well beyond making a difference to people's lives, as well as working within a supportive environment with people who share your values you will have access to a huge range of benefits including discounts on:


High street and supermarket shopping Gym membership Holidays Days out Cinemas Childcare vouchers Cash back scheme on any medical treatment that you may require via Medicash Car lease scheme (Brand new fully maintained and insured car for 3 years in return for a fixed monthly payment via salary sacrifice) Cycle Scheme (Save up to 320 on the cost of a brand-new bike and equipment)

We also offer:


Competitive salary A generous holiday allowance starting at 26 days pro rata (plus bank holidays) increasing with length of service to 31 days An excellent career average pension scheme with employer contributions of 22.3%. (Employer contributions elsewhere are typically 3%) The opportunity to develop your skills and career Rewards and Recognition for going above and beyond such as additional annual leave and shopping vouchers Supportive team and culture Opportunity to purchase up to 10 days additional annual leave An Employee Assistance Programme, which offers free 24/7 confidential assistance, practical information, and emotional support.

Please note that we reserve the right to withdraw this advert should sufficient applications be received.



Please note we cannot currently offer sponsorship as a council for international recruitment.



For further information please contact: ASCrecruitment@cheshirewest.gov.uk





Please note that this job is subject to a Disclosure and Barring Service (DBS) check.



To find out more information about what it is like to work for Cheshire West and Chester Council including our rewards and benefits please see www.cwcrecruitment.co.uk



No candidate will meet every single requirement - if your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!



Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.



Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of 12.60 per hour for all contracted hours.



For any technical enquiries please email Sourcingteam@ecwip.co.uk and quote job reference number in all correspondence.