Job Description

At

Amaya Care Homes

, we're more than just a care provider -- we're a family. Our values are centred around compassion, dignity, and high-quality care. Capel Grange is a welcoming, modern care home with a supportive team environment and outstanding facilities.

We're now seeking an enthusiastic and organised

Customer Relations

to join our front office team. This role is central to the smooth operation of our care home, and is perfect for someone who thrives in a people-focused, fast-paced environment.

What You'll Be Doing

Your day-to-day responsibilities will include:

Ensuring

daily timesheets

are submitted accurately and on time Being the

first point of contact

for payroll queries Assisting with

resident fund management

Supporting

staff rota planning

and tracking absences Managing

recruitment admin

- from advert posting to interview coordination Taking

meeting minutes

and following up on actions Leading

home tours

for prospective residents and their families Responding to

enquiries

and maintaining follow-up records Coordinating

staff training schedules

and policy updates Supporting all

front-of-house duties

and general admin tasks

What We're Looking For

To succeed in this role, you will need:

Strong

administrative and organisational skills

High level of

attention to detail

and accuracy Confident, professional

communication skills

- in person and on the phone Good IT skills, including Microsoft Office and basic system use A positive, proactive approach and the ability to work independently Willingness to work flexibly, including

occasional weekends

as needed
Experience in a care home or healthcare setting is highly desirable but not essential.

What We Offer

26,000 annual salary Primarily weekday hours with occasional weekend cover Health and wellbeing support Free on-site parking Company pension and life assurance Access to Amaya Rewards - our employee perks and discounts platform Ongoing training, development, and career progression opportunities
Important Information

This is an

in-person

role based at

Capel Grange Care Home, Newport

Applicants

must have the Right to Work in the UK

Sponsorship is not available

for this role
Job Type: Full-time

Pay: 26,000.00 per year

Work Location: In person