Job Description

Join Our Team at Finlake Holiday Park!

Location:

Finlake Holiday Park, TQ13 0EJ

Salary:

30,817.80

Hours:

Full-time, 45 hours per week

Job Type:

Permanent

Are you an experienced team leader with a passion for customer care and community engagement?

At

Haulfryn

, we're proud to offer exceptional holiday experiences--and we're looking for a

Customer Relations Team Leader

to help us deliver outstanding service to our holiday homeowners and guests.


This is a fantastic opportunity to lead a dedicated team and bring our

moments of joy

to life on park, online, and beyond.

Why Join Us?

We believe in rewarding your hard work with a supportive and inspiring environment. Here's what we offer:

Competitive Salary

Discounted Holidays

at our picturesque UK holiday parks

Discounted Meals

at on-site restaurants

30 Days Holiday

(including bank holidays), increasing to 35 days with service (pro-rata for part-time)

Company Sick Pay

Pension Scheme & Life Assurance

Continuous Training & Development Opportunities

Be part of a company with

90 years of family values

and a commitment to sustainability

What You'll Do

As

Customer Relations Team Leader

, you will:

Oversee the day-to-day running

of the Customer Relations team, ensuring excellent service at all times

Manage the resolution of customer complaints

, making sure feedback is addressed with care and professionalism

Monitor feedback channels

such as TripAdvisor and collate complaint data to drive improvements

Supervise the sublet team

, helping to maximise revenue for owners Take responsibility for

communications to owners

, including through social media platforms

Support the organisation of owner events

, creating a sense of community and loyalty

Ensure a smooth transition for new owners

joining the park

Deputise for the Customer Relations Manager

when needed

Lead and support the reception team

, contributing to the overall success of front-of-house operations

Who We're Looking For

You'll bring:

Proven experience leading a team

, ideally within a customer-facing environment Strong

self-motivation

and the ability to work independently Excellent

organisational and interpersonal skills

A confident, thoughtful approach to both customer conversations and internal communications Clear, professional

communication style

--both verbal and written Confidence in using

Microsoft Excel, Word, PowerPoint

, and managing content across

social media platforms

Desirable Attributes

We're looking for someone who:

Brings

customer relations experience

with a real passion for communication Has a

keen eye for detail

and a talent for storytelling--especially when sharing our 'moments of joy' Can

listen actively

and interpret feedback effectively Feels comfortable working with the

local community

, building long-term relationships Is able to

plan and structure internal and external communications

across the resort

Why Choose Haulfryn?

With 90 years of expertise, we're proud to be one of the UK's leading holiday park operators. What sets us apart?

Exceptional Locations

: Work in a place that inspires

Family Values

: Join a supportive, community-focused team

Nurturing Nature

: Sustainability is at the heart of what we do

If you're ready to lead with care, confidence, and a community-first mindset--we'd love to hear from you.

Apply today

to start your journey with Haulfryn at

Finlake Holiday Park!

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


INDFOH