Job Description

Are you a Dental Nurse or Practice Manager looking to develop your skills and use your experience to further your career in the dental industry?

A fast growing, dental manufacturing and supply company based in Totton, Hampshire are looking for a Customer Relationship Executive to join its driven and passionate team. Utilising many of the skills gained within practice, the right candidate will have the opportunity to contribute significantly to the ongoing success of the company by helping develop and manage relationships, especially with dental team members. A passion for delivering exceptional customer service is essential.

Key Roles and Responsibilities:

Use communication skills to grow and nurture relationships including with distribution partners, salespeople, dentists, practice managers, hygienists, therapists and nurses. Handle customer enquiries via phone and email to ensure swift and satisfactory response, upholding the company's outstanding customer service reputation. Developing relationships with sales representatives of business partners to introduce more products to dental teams and provide support and training for them. Prepare and deliver training sessions and presentations for dental team members, communicating the values of the product portfolio and the company, as well as practically demonstrating the features of benefits of key products. Use organisational and communication skills to engage with dental team members to collate feedback on product performance, building an increasingly important direct relationship between the company and the dental team. Opportunity to represent the company at events such as courses, lectures, exhibitions and conferences both within the UK and overseas.

Skills we are looking for:

We are looking for a confident, sociable candidate to complement our small but highly motivated existing team.

Some of the key skills required are:

Must have had previous experience within the Dental Industry, particularly through Nursing and/or Practice Management. Be a confident, clear communicator with confident phone manner and ability to write clear and concise communication, particularly via email. Have excellent organisational and administration skills and be able to proactively manage own time and workload. Have strong presentation skills, effectively and concisely delivering information. Proficient user of Microsoft Word, Excel and PowerPoint. Ability to communicate effectively with colleagues and be able to work effectively in a small team, managing priority of tasks and ensuring delivery within defined deadlines.
The role is office-based in Totton, Hampshire with standard expected hours of 9am to 5pm, Monday to Friday.

Job Types: Full-time, Permanent

Pay: From 27,000.00 per year

Benefits:

Company pension Free parking
Experience:

Dental practice: 2 years (required)
Language:

English (required)
Work Location: In person