Job Description

Job Title

: Customer Relationship Executive

Company:

Totally Local Company Limited

Location:

Stockport, UK

Job Type

: Fulltime, 37 hours a week

Dream Job Alert

Do you want to Join an amazing team that we call our TLC Family.


Imagine working within a team that's passionate, driven and genuinely excited about what they do. Are you the kind of person that can juggle welcoming new customers, completing bids, scouring portals for opportunities, attending customer retention meetings, delivering presentations, and liaising with HR about TUPE transfers - all before your morning coffee! We are looking for a talented Customer Relationship Executive to join our crew and help shake things up. If you're ready for a challenge, want to make a real impact, and enjoy a healthy dose of humour then we want to hear from you.

About Us

Totally Local Company Limited is a forward thinking company proudly owned by Stockport Metropolitan Borough Council. We are dedicated to supporting local businesses and communities, driving growth and opportunities in Stockport and surrounding Boroughs. Our people and customers are at the heart of everything we do.

Job Summary:

We're seeking a skilled Customer Relationship Executive to join our team. In this role, you'll focus on retaining and growing our existing customer base while identifying new business opportunities in Stockport and surrounding areas. Your exceptional relationship building skills and business acumen will help us strengthen customer relationships, drive revenue growth, and expand our presence in the local market.

Your mission, should you accept the challenge:

Develop and maintain strong relationships with existing customers to retain business and encourage organic growth Identify and pursue new business opportunities in Stockport and surrounding boroughs Build a deep understanding of customer needs and preferences to tailor our services and solutions Collaborate with internal teams to deliver excellent customer service and support Analyse customer data and market trends to inform business development strategies Develop and implement targeted business growth initiatives Represent Totally Local Company Limited at local events and networking opportunities Utilise knowledge of bids and tenders to identify opportunities and submit competitive proposals

You will have and be great at:

Proven experience in customer relationship management, sales, or business development Excellent communication and interpersonal skills Strong business acumen and market knowledge Ability to work independently and as part of a team Strong analytical and problem solving skills Knowledge of bids and tenders, and experience using portals to identify and pursue opportunities A background in resource management would be advantageous, particularly in driving commercial growth

Desirable Experience:

Experience of working with academies will be a distinct advantage

What's in it for you:

Competitive guaranteed salary package up to 50,000 no commission based sales targets! Car allowance 26 days annual leave plus bank holidays 6.5% pension contribution Three times Death in Service benefit Discount Benefits Scheme Salary Sacrifice Car Scheme Cycle to Work Scheme Home Electronics Scheme Gym Discount Scheme Lots of additional benefits to explore

Why TLC?

Opportunity to work for a forward thinking, council owned company Collaborative and supportive team environment Professional development opportunities Make a real difference in the community we serve Profit for purpose

How to Apply:

If you're a motivated and customer focused individual looking for a new challenge, please submit your application, including your CV and a cover letter outlining your experience and qualifications for the role.