Job Description

Customer Relationship Manager : 2+ to 5 Years
Egham, GB-SRY
Position Type
Full Time


Requisition ID
11420


Level of Education
High School/Equivalent


Years of Experience
2+ to 5 Years

About XBP Europe

XBP Europe is an innovative, forward-thinking provider of bills and payment process solutions. Leveraging an EMEA-wide footprint and proprietary technology and services, we are backed by decades of industry-relevant experience.





Bills and payment processes are increasingly omni-channel and paperless. That's where XBP Europe comes in. Our offerings enable seamless workflows and frictionless transactions. XBP Europe combines physical documents, digital data, and instant messaging to help organisations work smarter. As part of that, we help to gather, process, and refine valuable data for use in decision-making.



Our digital transformation solutions enhance efficiency, cash flow, and end-user experience. We serve a growing client list throughout Europe. See why organisations of all sizes choose XBP Europe as a digital transformation partner, visit our website at www.xbpeurope.com



Stay connected with us on social media and find out what it's like to work at XBP Europe.
Linkedin, YouTube, X, Facebook or Instagram

Title:

Customer Relationship Manager

Location

Egham, TW20 9AB

Job type

Permanent contract

Working mode

Hybrid 3 days a week

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Manage and develop strong client relationships with multiple clients Act as a liaison between various departments to fulfill the needs and expectations of our clients Responsible for understanding and education of all offerings and services Service incoming client calls regarding completion times, billing, and explanation of services performed Place outbound calls to clients in an effort to obtain additional information necessary to fulfill clients' service agreements Provide technical software support to clients and learn various software programs Testing of new proprietary software prior to client release Resolution of outstanding Accounts Receivable issues - outstanding invoices, unpaid prepayments, and credit card discrepancies Set appointments and continuing education sessions with CPAs and end clients for sales team Draft agreements and provide general sales support for sales team as needed

MINIMUM JOB QUALIFICATIONS/EXPERIENCE

Excellent communication and interpersonal skills Detail oriented Strong problem solver with the ability to think critically, gather data, analyze information and prepare reports Able to multi-task to accomplish workload efficiently Strong documentation skills and the organization of client information Proficient utilizing Microsoft Office products such as Outlook, Word and Excel Ability to self-manage

BENEFITS

Referral Bonus Permanent Contract Paid Holidays Annual bonus plan Pension scheme Eye care vouchers BUPA Medical Benefits Wellbeing support line Life insurance (4 X Salary) Car allowance (role specific) Rewards and incentive - Spotlight scheme Company Service Award

Disclaimer:

XBP Europe prioritizes individual privacy and is devoted to safeguarding personal data. Our recruitment policy focuses on selecting the most qualified candidates based on merit and skills aligned with position requirements. Candidate information is handled in strict compliance with GDPR policies and relevant data protection laws. Read our GDPR policy here.



XBP Europe is committed to creating a diverse environment. Qualified applicants will be considered for employment without regard to their characteristics or preferences. We provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time. We oppose and avoid all forms of unlawful discrimination including those known as protected characteristics.



XBP Europe recruiters or representatives will only contact you by emails ending with xbpeurope.com or exelatech.com. We would never ask you for payment or ask you to deposit a check into your personal bank account during the recruitment process.