Job Description

Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care. REWARDS PACKAGE: o Attritive salary, alongside a competitive commission structure o Access to a range of retail and leisure discounts o Access to a range of wellbeing support and Best Doctors Service o Opportunity to develop within a hugely supportive team RESPONSIBILITIES: o Managing enquiries to improve the conversion rates and achieve occupancy targets o Excellent communication skills. o Networking within the local community to raise the profile of the home and generate enquiries o Supporting local and wider marketing activities togenerate enquiries,drive conversion rates and increase occupancy o Identifying opportunities to improve sales and marketing performance NEED TO HAVE: o Have proven sales and marketing experience preferably in healthcare but not essential o Have the ability to analyse data on Salesforce or similar CRM application o Be self-motivated and target driven o Have interpersonal and professional qualities o Confident user of Microsoft Office (Excel/Powerpoint) o Full UK driving licence. NEED TO DO: o Represent Barchester and our state of the art home in a friendly and professional manner. o Responsible for all sales activity for the home. o Talking to potential new residents over the phone, and providing informative and welcoming tours of the home. o Engage with residents and relatives to understand their experience and requirements. o Respond to sales enquiries. o Actively generate leads and identify local marketing opportunities. o Maintain a contacts database. Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.7766