Job Description

About Us

Hopkins Homes are an ambitious, customer focused, 5 star housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.



We're looking for talented and enthusiastic individuals who will share this passion, to join our team.

Our benefits package includes:

Car allowance Company Pension Scheme 26 days holiday with additional bank holidays Life Assurance Retail discount portal Employee Assistance Programme

About The Role

Aim of the role

Overseeing the management of remedial works in occupied properties, coordinating with contractors, customers, and the Customer Service Team.


Ensuring compliance with KPIs, quality standards, customer service expectations, and budget constraints. Collaborating closely with the Regional Director as well as Sales and Site Teams, to uphold the Hopkins Homes Customer Journey.

Responsibilities and Duties

Ensuring compliance to the company Health & Safety standards and processes, NHBC Standards, building regulations and overall quality standards. Meet with customers face to face and manage customer snagging and defects through to completion in line with the New Homes Quality Code Instruct and liaise with Hopkins Homes Maintenance Technicians, Sub-Contractors and monitor the progress of remedial works to ensure completion with minimal disruption to our homeowners Monitoring and controlling the costs of remedial works. Understand Service Level Agreements and raise concerns to the HOCS and PD were these fall short Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work and professionalism Contribute to ensuring Hopkins Homes retains HBF 5 builder rating
Attend NHBC resolution meetings as required

About You

Extensive Customer Service experience including new build and NHQC You must have a real passion for quality and customer satisfaction Ability to meet deadlines in a timely manner Strong stakeholder management skills with the ability to influence at all levels Literate in the use of IT Experience of working in the Construction industry and in a similar role would be beneficial A full UK driving license is required for this role

Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.



Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.