Job Description

Job Overview

We are a market leader in the fuel industry, expanding rapidly across the UK. As part of our continued growth, we are seeking a dynamic and motivated Customer Relationship Manager to join our Sheffield office. This is an exciting opportunity to be part of a forward-thinking business where your contribution will play a key role in our ongoing success.

Key Responsibilities

Client Communication: Respond promptly and professionally to incoming calls and emails, ensuring all client inquiries and issues are handled efficiently and effectively. Relationship Management: Build and maintain strong relationships with clients and suppliers to promote satisfaction, trust, and long-term loyalty. Account Management: Oversee existing client accounts, ensuring their needs are met while identifying and pursuing opportunities for growth and upselling. Sales Support: Provide daily assistance to the sales team, contributing to the achievement of overall business and revenue targets. Customer Retention: Support and implement engagement strategies aimed at enhancing client retention and satisfaction. Order Processing: Manage and process client orders accurately and efficiently. Administrative Support: Carry out general administrative duties including scheduling, documentation, and file management. Team Support: Provide cover for colleagues during absences to maintain uninterrupted client service. Additional Duties: Undertake any other responsibilities as required by the Board of Directors.

Skills & Experience

Proven experience in customer service and/or account management. Excellent communication skills, both written and verbal. Strong organisational and time management abilities with the capacity to handle multiple priorities. Proficient in Microsoft Office and general administrative systems. A proactive, enthusiastic, and professional approach with a strong focus on delivering exceptional client service.

Other:

Monday to Friday, 8.00am to 5.00pm

26,000 - 28,000 DOE

Career progression opportunities

Friendly and supportive team and working environment

Job Type: Full-time

Pay: 26,000.00-28,000.00 per year

Work Location: In person