Job Description

At

Solihull Windows

, we're not looking for a salesperson - that's simply not who we are.

We're a local, employee-owned business that's proud to serve communities across Solihull, Stratford, Hall Green, Harborne, and beyond. Our focus is on delivering expert advice, high quality installations, and a genuinely friendly experience for every customer, whether they're new to us or have used our services for years.

We're on the lookout for a

Customer Relationship Manager

. Someone who can build trust, guide our customers to the right choices, and represent our company with integrity. No pressure selling. No scripts. Just great conversations and honest advice.

What We're Looking For:

You might have worked in double glazing, home improvements, or customer service before. Maybe you're a retired fitter, or someone from an admin background ready for a new challenge. Sales experience isn't essential. What matters most is that you're the right person for our team: friendly, trustworthy, and ready to make a difference.

You'll Need To Be:

Positive, with a good sense of humour to handle the day-to-day. A natural problem solver who helps customers make informed decisions. A quick learner. We're a small team, so you'll be hands-on from day one. An excellent communicator. Fluent English is essential for this customer-facing role. Organised, punctual, and reliable. Timekeeping really matters to us. Calm under pressure, professional, and full of integrity. Approachable, considerate, and someone customers can trust. A driver. Full, clean UK driving licence is required (pool car provided for appointments).

What the Role Involves:

Visiting customers in their homes to discuss their needs, demonstrate products, and create design plans for quoting back at the office. Preparing detailed quotes, liaising with our factory, and responding to customer queries. Welcoming customers in our Shirley showroom and guiding them through our product range. Building relationships through local networking and generating new leads through various sources including social media, Linked In etc. Following up on quotes and leads to maximise earning potential.
We'll provide some pre-arranged appointments, but we'll also support you in creating your own opportunities to increase your success.

What We Offer:

A proper salary - not commission-only

Starting from

30,000 per year

, plus uncapped commission after hitting key targets. You'll receive 28 days holiday (including bank holidays), your birthday off (after qualifying period), and a company pension. 40 hours/week (Mon-Fri, 8am-5pm) with occasional evenings or weekends, depending on customer needs with time off in lieu.

Training & Support

We'll give you the product training and support you need to feel confident from the start. If you've got the right attitude and skills, we'll help you grow into the role.

A genuine opportunity

As a small business going through an exciting transformation, you'll be part of shaping our future. We're evolving, growing, and want someone like you to grow with us.

A fantastic team culture

We value collaboration, good humour, and a positive environment. When you succeed, we all succeed, and we'll be behind you every step of the way.

Fairness & respect

You'll be treated well here. We believe in honesty, transparency, and treating our team and customers with real respect. That's something we're proud of.

Sound like your kind of role?

If you're ready to be part of something different in the double-glazing industry and think you'd be a great fit for our friendly, down-to-earth team, we'd love to hear from you.

A basic DBS check will be required upon successful interview.

Solihull Windows is an equal opportunities employer. We welcome applications from all backgrounds and do not discriminate based on any protected characteristics under the Equality Act.

Job Type: Full-time

Pay: From 30,000.00 per year

Additional pay:

Commission pay
Benefits:

Company pension
Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 15/08/2025
Reference ID: CUSTOMER RELATIONS MANAGER