Job Description

Customer Relationship Manager

25 - 37.5 hours per week

The Just Williams culture stems from believing that business should be used as a Force for Good. As such, we are proud to be a B-Corp certified business and we live and breathe this ethos into every encounter. We are a sales, marketing and events provider, with strong roots in our communities, delivering excellence for clients across multiple sectors. Our business has evolved significantly over the last few years, and we are now looking for a new member of the team to help take us into the next stage of Just Williams.

Our culture is about creating space for our people to be brilliant, do good and serve our clients exceptionally well. We have built a culture of trust, openness, diligence, excellence, hard work and fun. We hire the right people, and we empower them to make clear decisions based on our clients and stakeholders needs.

Collaborative: Driving Forward Together:

We are a committed, focused team. We work hard and we support each other to deliver for our clients in line with expectations. We challenge and cheer one another on. We leave our egos at the door, and we lead ourselves and each other well, holding each other accountable. We understand we are all responsible for delivery and reliant on one another as our clients are reliant on us.

Ambitious: Creating Excellence:

We work hard to a very high standard, but we are always seeking to get better every single day. We own our mistakes and always learn. We challenge ourselves, solve problems, innovate and always look for ways to do things better. We actively pursue monthly ambitious goals and invest in ourselves with a continuously improvement mentality through our CPDs. Our desire to deliver an exceptional experience for all our stakeholders with every interaction sets us apart.

Sustainable: Building Better Business:

We work to make our clients brilliant. We are ambitious partners who care for our clients, local communities and their success. We are a certified B Corp and we choose to do business the right way. Enabling our clients to operate their sales and marketing in a sustainable, responsible and collaborative way.

The Customer Relationship Manager will be responsible for a portfolio of existing and new customers to drive sales and support retention. Creating sales opportunities through generating leads and appointment setting for our variety of customers in the built environment, manufacturing and engineering space. Reporting directly to the clients and Just Williams Managing Director, working in tandem with a Marketing Manager and Business Administrator.

This is a fast-paced position, with excellent opportunities for progression and development within the business. We are looking for an individual keen to work in an organisation who supports growth, continued professional development and who has a positive 'can do' attitude.

Our Ideal Candidate:

We are seeking a self motivated, strong relationship builder and consistent lead generator who is looking for a long term career with progression opportunities who can work at a pace across a variety of clients and projects. No two days will be the same and we need you to be adaptable and help us get better and more efficient as we continue to grow. Our ideal candidate will be:

Experienced in a Similar Role

Strong Communicator Internally and Externally on all Platforms

Proven Return on Investment Delivery

Strong Facilitator and Organiser

Deliver of Exceptional Customer Service

Manage, Metric and Measure Sales Campaigns

Manage Multiple Client Requirements, alongside Multiple Platforms

Generate Constant and Consistent Results for Clients

Ability to win New Business and write Proposals

Understanding and Experience of working with Marketing Teams

Take Ownership, Responsibility and Accountability at all Times

Work at a Consistent Pace and Deliver on Deadlines

Understand Business as a Force for Good Mentality

We are an ambitious company. Our clients expect results and we deliver in line with those expectations, which are essential from the outset to set and manage. To be part of the team you need to understand and be aligned to the Just Williams expectations.

Our Expectations:

Bring your 'A' game, work hard and deliver your best.

Take ownership. Go the extra mile. Be ambitious but not gung-ho.

Always practice kindness regardless how you feel or how your day is going

Don't be late - your time is not more important than anyone else's - respect each other. Always deliver on deadlines.

Manage your own time effectively and deliver on allocated time allowances for clients weekly and track through Monday.com.

Look after yourself. You can't bring your 'A' game if you're not at your best.

Embrace a growth mindset and look to improve yourself regularly. Challenge your view point and continually improve. Don't stand still, be ambitious.

Operate an 'Above the Line' Mentality

We all make mistakes, own up, bring solutions and seek help if needed.

Speak up. Have an opinion. You were hired for your expertise, push each other to get better. Contribute.

Contribute and engage with the company culture. Be self-aware and manage your own emotions. Know the impact you have on others.

Be available to get stuck in where and when necessary. Help your team. Solve problems proactively without being asked.

Deliver an exceptional customer experience for all

Contact customers daily by multiple means and ensure you are visible face to face weekly. Out of sight, out of mind.

Company Benefits:

Generous annual leave allowance plus Christmas Bonus Leave

Professional and Personal Development support and resources

Company Pension

Voluntary Days for our Charity Partner

Wellbeing Day

Birthday Leave

Private Healthcare

Flexible Working

Driving licence/access to own vehicle: Essential

Applications close: Monday 21st July, 5pm

Online interview dates: Friday 8th August (AM only)

Face to face interview dates: Wednesday 13th and Friday 15th August.

Job Types: Full-time, Part-time, Permanent

Pay: Up to 31,500.00 per year

Expected hours: 25 - 37.5 per week

Benefits:

Additional leave Company pension Health & wellbeing programme On-site parking Paid volunteer time Private medical insurance Work from home
Schedule:

Day shift Monday to Friday No weekends
Work Location: Hybrid remote in Stockton-on-Tees TS18 2NB

Application deadline: 21/07/2025