Job Description

Customer Relationship Partner

Covering South West: Devon

37,414.20 at entry rising to 39,383.42 after 12 months

40 hours a week - flexible on evenings and weekends as and when required

Where relationships create remarkable first impressions.

At Vivant Care, every touchpoint matters - especially the first. As our Customer Relationship Partner, you'll be the welcoming guide for families exploring a new chapter. From the first enquiry to the moment a new resident arrives, you'll ensure every interaction reflects the warmth, quality and personal touch that define us.


This role is about more than showing people around - it's about truly understanding what they need, offering thoughtful reassurance, and helping them imagine the life that awaits. With every conversation, you'll be helping someone make a life-changing decision with clarity and confidence. This extends into the community, where you'll be a 'big personality', working to identify and develop key partnerships and connections to drive referrals.


You'll thrive here if you're a natural communicator, deeply empathetic, and understand what it takes to deliver service that's always a cut above. It's key that you've worked in care or lifestyle-led environments before.

Set the standard for extraordinary everyday experiences.

Here's more about the role:

Developing and delivering sales and marketing strategies to optimise occupancy and achieve sales targets Identifying and pursuing new business opportunities by engaging with local communities and referral partners Maintaining an excellent understanding of the local competition to ensure that Vivant Care are constantly developing and evolving their offerings Promoting and modelling exceptional customer service, working with teams across the home to embed best practices as well as managing resources effectively Presenting clear, up-to-date marketing data to internal stakeholders to inform them of strategy and decision-making Building strong relationships with internal and external stakeholders, quickly resolving any shortfalls in delivery service when they arise Encouraging a culture of continuous improvement by gathering and acting on feedback from staff, residents and families

About you...

We're looking for someone with a proven track record in sales success, ideally within a similar care or service-led environment. You'll bring a creative flair to selling techniques, with the ability to think outside the box to attract new business and convert leads.


A natural self-starter, you'll be highly target-driven, able to thrive under pressure and meet tight deadlines without compromising on quality.


Strong problem-solving skills are essential, allowing you to navigate challenges and deliver effective, strategic solutions that support both occupancy and revenue growth.

Your Job

25 days annual leave (rising to a maximum of 30 days) plus bank holidays Growth and development with us through comprehensive training and internal career opportunities Loyalty recognition scheme for 12 months of service onwards Ability to be part of our inclusive staff networks like the Parent Network and Disability Network

Your Mind and Body

Occupational sick pay after 12 months of service (for those on contracted hours only and subject to a qualifying period) Confidential 24/7 employee advice service (includes medical and legal advice) Wellbeing resources through our employee platforms including Aviva Digicare A greener commute with our Cycle to Work scheme

Your Financial Wellbeing

Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice Exclusive discounts through our e-hub platform Securing your future with our contributory pension plan, matched up to 7% Life assurance Enhanced Parental leave schemes (Adoption, Maternity, Paternity and Shared) after qualifying period

Job REQ: 225119

Closing Date: 20th July 2025

We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.


We work closely with the Home Office in order to prevent illegal working.


An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.


Vivant Care is a subsidiary of Sanctuary Housing Association, an exempt charity.