Job Description

Customer Repairs Advisor

Salary:

13,884 per annum (26,996 FTE)

Location:

Office based in Dorchester, Dorset

Hours:

18 hours;

Monday: 12.30-17:00 (4.5h)

Tuesday: 12.30-17:00 (4.5h)

Thursday: 12.30-17:00 (4.5h)

Friday: 12.30-17:00 (4.5h)

Benefits:

25.5 days, including bank holidays (32 days, including bank holidays FTE) plus 1.5 days complimentary leave, option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, plus more

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England's leading rural housing specialist.

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people's lives, then we want to hear from you.

About the role

You will be part of our friendly and supportive team that acts as the first point of contact for customers experiencing issues with their repairs.

Dealing with customer enquiries via telephone, email, live chat and our online portal. Liaising with colleagues to resolve repairs for customers. Liaising with external contractors in the delivery of our repairs service. Using IT systems in recording and logging communications with customers and reviewing information.

About you

Experience of working in a busy, customer-facing environment. A friendly, positive telephone manner. An empathetic touch and ability to offer solutions to problems. Ability to provide excellent services with a quick turnaround. Excellent IT skills with the aptitude to use specialist software (training provided).
For more information on the role, please see the details on our Careers page: www.hastoe.com/careers.

A personal note from Hannah Whitely, your hiring manager:

"In this role, you'll be the reassuring voice our customers rely on to handle their repair requests with empathy and efficiency. We are looking for someone who thrives in a dynamic environment, enjoys problem solving and is passionate about helping others. Your skills and experience will be valued and celebrated. We foster a supportive, inclusive workplace where every team member can grow and excel. As an award-winning housing association, we hold ourselves to high standards so we can make a real difference to people's lives."

Benefits

Annual Leave: SStarting at 25.5 days, including bank holidays, plus 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

Flexible working opportunities. Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees). Discounts for local shops, restaurants and gym membership. Cycle and Car Leasing Scheme. Employee Assistance Programme (EAP) - confidential phone and online support and resources service with 24/7 access. Health Cash Plan (a type of health insurance). 3 x Life Assurance from day 1, for all pension holders. A supportive working environment with ongoing learning and development opportunities. Long Service awards.

How to apply

Please send your CV to recruitment@hastoe.com by midnight on Sunday 4 January 2026.

We will be conducting interviews as the recruitment progresses and may close the vacancy early. We recommend applying early.

If you would like to find out more about the role please contact Hannah Whitely at hwhitely@hastoe.com or for enquiries about the application process please contact the HR Team at recruitment@hastoe.com.

This post is subject to background checks. Follow the link for further information on this: https://www.hastoe.com/background-checks/

Job Type: Part-time

Pay: 13,884.00 per year

Expected hours: 18 per week

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Health & wellbeing programme Life insurance Sick pay Work from home
Ability to commute/relocate:

Dorchester DT1 3GX: reliably commute or plan to relocate before starting work (required)
Application question(s):

We are looking for people who have a passion for working in social housing, therefore please provide a supporting statement with details of why this role appeals to you, why you would like to work for Hastoe and what skills you bring to the table from the experience you have. Please note - applications without this information may not be considered.
Education:

GCSE or equivalent (required)
Experience:

administration in a busy responsive service: 2 years (required) specialist software systems : 2 years (required) Customer service: 2 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person