Job Description

LV= GI has an amazing opportunity

Our Team is growing and we are looking for Customer Service Representatives to join our team in Birmingham You\xe2\x80\x99ll be joining a team who genuinely put our people first, and deliver what matters to our customers by managing their enquiries with speed ease and heart, passion for perfect customer service is vital to us, because we expect your last customer of the day to receive exactly the same great experience as your first. You will need to be resilient and have great communications skills as you will be speaking with many different customers who will have a diverse range of needs that we are there to support and help them with. We are proud of our inclusive culture and employee engagement and truly support you with your wellbeing, personal development and career progression. If you have a passion for providing an incredible customer service experience, then we would love to hear from you!

What Are We Looking For ?

We\xe2\x80\x99re looking for customer focused people to support and assist our amazing customers while calling regarding their home insurance policies. You\xe2\x80\x99ll need to have great relationship-building skills and share our passion for providing outstanding customer service. You\xe2\x80\x99ll be answering calls and providing advice in a range of situations so you\xe2\x80\x99ll need to have wonderful listening skills, and be able to adapt to assist and support our customers who will have a wide range of diverse needs and requirements at what can be a very difficult time. Can you deliver excellent customer service in a fast-paced environment while providing a friendly and personable customer journey ? Can you remain calm and be empathetic when dealing with complex or emotional situations ? We want brilliant team players who can deal with a variety of situations, so if you\xe2\x80\x99re proactive, organised and can answer YES to the above, we\xe2\x80\x99d love to hear from you!!

Knowledge, skills, qualifications, and experience

• Customer Service Skills/ Experience
• Team Working
• Computer Literate
• Organised
• Punctual
• Assertive
• Training

We will provide full comprehensive training Once training has been completed you will then start working the hybrid working model. We\xe2\x80\x99re open for our customers from 8am - 8pm weekdays, 9am - 5pm Saturday and 10am - 4pm Sundays. Our working hours reflect that Your shifts will vary on a weekly basis to cover these hours. Most shifts start between 8am-9:30am meaning you\'ll finish before 6pm. There is the requirement to work some late shifts between 11:30am - 8pm. You\xe2\x80\x99ll work 37.5 or 42 hours a week, on an 10 week rolling rota shift basis. Over the 10 weeks, you\xe2\x80\x99ll normally be required to work 2 Saturdays and 1 Sunday, plus an occasional Bank Holiday.

Hybrid Work Model

Our new hybrid working model now offers all employees the option to work from home with 2 days per month in the Birmingham Office, this will begin once full training has been completed

Salary

\xc2\xa323,302 \xe2\x80\x93 37.5 Hours \xc2\xa326,098 42 Hours

Ways of Working

Talk to us about flexible working . . . When it comes to flexible working, we\xe2\x80\x99ll do our best to accommodate your needs. At LV= General Insurance many of our employees work flexibly in many different ways, from part-time, flexi-time, job shares, an element of working from home or compressed hours. We want the best people working at our organisation and we recognise that those people aren\xe2\x80\x99t always available full-time. So if you need any adjustments, let us know during your interview. If it\xe2\x80\x99s right for our customers, our business and for you, then we\xe2\x80\x99ll do everything we can to make it happen.

Why Work for Us?

We are not your average insurance company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers. Exciting things are happening at LV=General Insurance (LV=GI). Having recently become part of the Allianz family, we\xe2\x80\x99re proud to be one of the largest personal insurers in the UK. Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That\xe2\x80\x99s why we\xe2\x80\x99ve made it our mission to become Britain\xe2\x80\x99s best-loved insurer, by helping people look after what they love LV= GI is a large, multi-award-winning general insurance company, with nearly 7 million customers and aspirations for future growth. At LV= GI, we go above and beyond to help our millions of customers look after what they love. Putting our people first, and our customer at the heart of everything we do, we have made it our mission to become Britain\xe2\x80\x99s best-loved insurer. Having joined the Allianz family, we are proud to be one of the largest personal insurers in the UK. Our purpose is \xe2\x80\x98We secure your future\xe2\x80\x99 for our employees, our customers, and the wider society. This sits at the heart of our business.

Our Values

Be Brave | With Heart | Everyone Counts | Inspiring Trust

Our values are more than just words on a website - they influence everything we do and guide us how to do it. Created by our people, for our people, they shape our culture, bring us together and inspire us to be braver and better.

About the Rewards

This role is a Support Cluster in the LV= Structure. We want you to love what you do that\xe2\x80\x99s why we\xe2\x80\x99ve put together a benefits package that recognises and rewards a job well done. When it comes to flexible working, we will do our best to accommodate your needs. At LV= GI many of our employees work flexibly in many different ways, from part-time, flexitime, job shares, an element of working from home or compressed hours. We want the best people working at our organisation and we recognise that those people are not always available full-time. So, if you need any adjustments, let us know during your interview. If it is right for our customers, our business and for you, then we will do everything we can to make it happen. We\xe2\x80\x99ll give you:

• 24 days\' holiday \xe2\x80\x93 this increases after two years\xe2\x80\x99 service
• An annual bonus and salary review scheme based on company and personal performance
• A competitive pension for which LV= will pay twice the amount you pay, up to 14%
• Gympass\xe2\x80\x93 Your anytime, anywhere access to wellbeing. Your health and wellbeing is important to us, the all in one wellbeing membership that gives you access to top gyms, studios and wellbeing apps
• ElectriX EV salary sacrifice scheme
• The option to buy and sell holiday
• A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
• A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance.

LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long term health conditions. We are placed 6th in the Top 50 Inclusive employers in the UK 2021/2022 and are one of the largest personal insurers in the UK.

Apply

If you share our ambition and our passion, join us on our journey. You can help us shape our new future together.