Job Description

At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications though digital sales. Providing first class service in person, via phone and online - but dont worry you will be trained up on this.
It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team.
We need a Customer Representative for our branch in Meadowhall. This role is a permanent position working full time, 35 hours per week, Monday to Saturday.
Our Interview Date is likely to be 11th June 2025.
More rewarding. From 1 July 2025, salaries for this role will increase to 325250
If this role is advertised as part time the salary will be pro rata.
Youll need to be within a 45 minute commute of the branch youre applying to work in, and heres the good news. Whilst major banks continue to close branches, were keeping ours open. Nationwides commitment to the High Street means we now have the UKs largest network, with over 600 branches. So if the location youre considering is outside the 45 minutes then please check our that are closer to you.
Your training will be based virtually in branch.
Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What youll be doing
What is important is to know every branch is different, and we are all in this together working to have the best version of our branches!
What cant a Customer Representative do! This is the great part about this role, its so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. A large part of the role will be dealing with customer queries through our various channels including online and via the phone.
We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day.
About you
Were not just looking for your experience and skills. Were also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse.
Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someones life for the better. Youll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customers needs. You need to be comfortable using digital tools and applications.
We are the front line in protecting our customers, building our society.
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
• Say it straight - We are brave in speaking out and saying what we think were honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better - We dont settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras youll get
There are all sorts of employee benefits available at Nationwide, including:

• A personal pension if you put in 7% of your salary, well top up by a further 16%
• Up to 2 days of paid volunteering a year
• 25 days holiday, pro rata
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career.
• Wellhub- Access to a range of free and paid options for health and wellness

Banking but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, were owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We dont see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If youre inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, youre one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the xe2x80x98Apply Now button. Youll need to attach your up-to-date CV and answer a few quick questions for us.
Once weve received your application successfully, we will invite you to the first stage; our online assessments!
Within a few hours youll receive a link to your unique candidate hub here well ask you to complete some online assessments within 48 hours of applying; these include a situational judgement test, checking and numerical assessments all focussed around whats important to us in a member facing role at Nationwide.
In your candidate hub youll also be able to get hints and tips and watch videos from our colleagues giving you a really good idea of what its like to work here at Nationwide.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.