Job Description

Region

London

Vacancy Type

Permanent/Full Time

Job Summary

Customer Research Analyst

28,000 - 30,450 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We're looking for a Customer Research Analyst to join our Customer Insight Team in a newly created role.


As a Customer Research Analyst, you'll help us understand our supporters, donors and stakeholders even better. Working closely with teams across the organisation, you'll deliver research that brings our customers' needs to life, supports informed decisions and drives meaningful engagement.


In this role, you'll design and deliver both quantitative and qualitative research, providing clear and actionable insights that help shape strategy. Alongside the Customer Research Manager, you'll help champion the use of insight in everything we do, identifying opportunities for market intelligence and consumer research along the way.


You'll take part in pre- and post-campaign evaluations, design and run customer surveys, interpret data and share findings that inspire action. You'll also collaborate with external research agencies when needed, and help develop and promote our Insights Library so knowledge is shared and accessible to everyone.

What we want from you

We're looking for a Customer Research Analyst who's curious, analytical and eager to make a real impact through insight. You'll have a keen interest in both quantitative and qualitative research, from shaping research design and methodology to turning data into meaningful stories that drive action. You'll already have some experience working in a market or customer research environment.


You'll bring a strong desire to grow your market research skills and the confidence to communicate findings in a clear, engaging way, whether that's presenting to a room full of colleagues or sharing insights one to one.


You'll enjoy building positive, collaborative relationships across teams and have a proactive, results-driven approach that keeps our audiences' needs front and centre. Above all, you'll be motivated by the idea of using data to drive change and make a real difference to men and their families affected by prostate cancer.


If that sounds like you, we'd love to hear from you!

Why work with us?

Every man needs to know about the most common cancer in men - prostate cancer. It's a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.


Prostate Cancer UK is the largest men's health charity in the UK. We have a simple ambition - to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We're blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.


Work with us and you'll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer

Join our team and be part of an award-winning charity. We'll support you to develop your skills and expertise.


We offer a competitive benefits package, including:


Generous leave entitlements that increase with service One 'development day' a month to use for training or personal development Enhanced contributory pension scheme Life insurance and group income protection Health Cash Plan Life and wellbeing advice and support via our Employee Assistance Programme Discounted gym membership and high street shopping discounts Loans for season tickets or cycles

This role is in salary Band 2B. We will appoint at a salary between 28,000 - 30,450 per year. We aim to pay the median salary for the sector and after 12 months' successful service all colleagues are moved to the midpoint of the pay band. Those appointed below the midpoint will have their salary increased at that time. The midpoint salary for this role is 32,900.


We operate national salaries that account for our contractual base being our London office. We also pay a working from home allowance at the HMRC tax free rate of 312 per year.


We are committed to paying at least the London Living Wage for all roles.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we're committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We'll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.


We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Our people networks

We're continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team:


Pride - A safe space where LGBTQ+ colleagues -- and our allies -- can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people Mind & Body - Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness Culture Club - Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed

How and where we work

Our hybrid working approach is based on guiding principles and combines choice around where you work effectively most of the time with clear expectations on connection time, usually at our London Bridge office (SE1 2QN).


We are all expected to be in the office at least

4 days a month

(pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions. We're very welcome to work there more frequently. Office time is a commute, so we pay our own travel costs to and from the office and other London locations.


We trust our colleagues to work in this way with the flexibility to juggle personal commitments with work. We aim to balance the needs of individuals, teams and the charity.


We are committed to creating an inclusive workplace and will make reasonable adjustments for colleagues with a disability, neurodiversity or long term physical or mental health condition.


For this role we expect the successful candidate to be coming into the London office at least four times a month. There will be some additional in person attendance for training and induction in your first few months to enable you to get to know your new role and colleagues.

Next steps

The closing date is Sunday 16

th

November 2025.

Applications must be submitted by 23:45 UK time.

Interviews:

By arrangement. Currently scheduled for the week of

Monday 1

st

December 2025.

How to apply

To complete your application, you'll be asked to upload your CV and complete the supporting information section through our application portal. Please fill in parts one and two of our application for your personal statement, both have an 8000-character limit. You may wish to use a method such as the 'STAR' technique or similar. When completing the statements please ensure you clearly provide a full and relevant example of how the criteria apply.

PART ONE

Please address the skills, experience and competencies listed under Who you are using real examples where possible and telling us how you are a good match for the role.


This provides you with a great opportunity to showcase your knowledge, skills and experience. The most important aspects of this role will be used in reviewing and shortlisting applications:


A keen interest in working on quantitative and qualitative research projects, delivering consumer insights, including research design, methodology and execution. Previous experience of working within market or customer research environment A strong desire to develop your market research skills, with the ability to use data to deliver actionable insights. An excellent communicator, confident in presenting research findings and insights. Ability to build collaborative and supportive working relationships. Proactive, results-driven, and customer-focused.

PART TWO

Please provide us with any further supporting information that you feel will benefit your application. You may want to reference the values and behaviours sections.

This provides you with an opportunity to further support your application, showcase your understanding of the role and show how you feel you'll be able to contribute to the success of Prostate Cancer UK.


Apply via the apply now link at the top and bottom of this page where you'll be taken through to our career portal.

Got a question?

Please let us know if you have any accessibility requirements or any other questions - we're here to help: hr@prostatecanceruk.org


We look forward to receiving your application!


Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.