Job Description

Have you had to work with the general public to handle a complaint or find a resolution?


Do you want a role where you get the satisfaction from full ownership, a role where you will take a deep dive into the resolution, a role that is more case management than call answering and handling.


Note: this is an office-based role, 5 days per week, Monday to Friday, standard hours, with a Saturday on a rota, circa once every 2 months.


Salary is 27,000 to 32,000 depending upon experience with a bonus of up to 320 per month.


You will work closely with others to find effective resolutions, using your strong relationship-building skills to collaborate with our build and engineering teams who construct, maintain and repair our network. These established relationships will be vital for gathering the information needed to reach successful outcomes. You will see it through from end to end, you will be someone who takes pride in successful conclusions, whatever it takes.


With training and development, you will be trusted with making decisions to ensure first class customer satisfaction, you will become an expert in resolving queries and what is involved in the build and maintenance of a full fibre broadband network.


Regardless of previous industry or sector, it is your willingness to learn and build relationships and positive attitude to achieve a good result that is key.


Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution


Income protection & life assurance


25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!


Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice


Unlimited access to our online Learning Management System


Long service benefits and monthly employee recognition


Enhanced maternity and paternity provisions


Flexible working environment


Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband


Our Vision - Connected Communities


Our Values - Own it, Find the Right Way, Work Together, Win Together