Job Description

We're looking for a Customer Response Supervisor where you'll work in an agile manner covering a number of key locations. Accountable for the management and delivery of responsive repairs and maintenance, you'll have exposure to working within a trade environment and have experience managing a frontline facing team.

This is a twelve month fixed term role.

Customers are at the heart of everything we do so we want to make sure that all our services provided are of high quality and undertaken with a commercial and customer-based ethos. We also want to make sure that what we do represent value for money and are resident focused.


Using your proactive and forward-thinking approach, you'll work collaboratively with all stakeholders across the business to ensure the delivery of a high performing service to all homes within the operating area.


You'll take the ownership in developing a highly motivated, customer focused and value-based team ensuring that all feedback are monitored and that customer satisfaction is maintained at a high level.


If you want the opportunity to join a team as committed as you are to customer safety and satisfaction and want to make a huge difference to our organisation that won't go unnoticed by colleagues and customers alike, we want to hear from you!


Abri is a large housing provider who own and manage over 55,000 homes and various community assets, serving more than 120,000 customers across the South of England.


We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?


We're investing 689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most We're investing in our communities, to address local issues and create opportunities for everyone

As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.


More information about Abri and our strategic objectives can be found at

www.abri.co.uk

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