Job Description

At GEODIS our vision is to be the growth partner for our clients. As a logistics company, we achieve this through proven expertise across our five lines of business: Supply Chain Optimization, Freight Forwarding, Contract Logistics, Distribution & Express and Road Transport. Our emphasis on excellence in these areas has made us a worldwide supply chain leader with over 300 locations in 168 countries, employing over 41,000 people.

We are now looking for a Customer Returns and Quality Control Lead to join our team at our Contract Logistics site based in Lichfield where they will assist our operation in supporting our high profile retail client. The role is an exciting opportunity to work in a fast-paced environment within a rapidly growing business and sector. The role involves making sure we reach customer expectations by ensuring operational targets are met.

Role Description:

As the Returns Specialist Lead, you will oversee and coordinate the returns process, ensuring accuracy, efficiency, and excellent customer satisfaction. You handle returned items with care and attention to quality while upholding brand standards. This role requires strong organizational and communication skills and a keen eye for detail to maintain high standards in processing and inventory management.

Returns Processing: Oversee and manage the end-to-end returns process, ensuring returned products are accurately inspected, processed, and restocked in a timely manner. Implement quality control checks on returned merchandise to maintain inventory standards. Team Leadership: Lead and support a team of returns specialists, providing training, guidance, and mentorship to maintain high-performance standards. Monitor team performance, setting clear expectations and goals for productivity, accuracy, and customer service. Customer Experience: Collaborate with the customer service team to address return-related customer inquiries and resolve issues promptly. Ensure a seamless customer experience by maintaining transparent communication and a high standard of service. Inventory Management: Maintain accurate inventory records for returned products, identifying any issues or patterns in returned merchandise. Work closely with warehouse and inventory teams to ensure accurate stock levels and report any discrepancies. Continuous Improvement: Identify opportunities to improve the returns process and implement strategies to increase efficiency and reduce returns-related costs. Stay updated on industry best practices and make recommendations for process improvements. Reporting and Analysis: Prepare regular reports on return metrics, including return rates, reasons for returns, and operational costs. Analyse data to identify trends and provide insights to senior management on customer satisfaction and inventory health.

Skills and Qualifications:

Minimum 3 to 5 years related warehouse and/or distribution centre experience Minimum of 2-3 years in a customer service, warehouse, or returns processing role. GCSE's in Maths, English and Science (grades A to C) Experience with warehouse equipment. Experience with warehouse management systems. Minimum of 2-3 years in a customer service, warehouse, or returns processing role, with prior leadership experience preferred. Experience in the fashion or apparel industry is a plus. Skills and Competencies: Strong organizational skills and attention to detail. o Excellent verbal and written communication skills. Ability to work collaboratively and lead a team effectively.
o Proficiency in inventory management software or returns processing systems.o Customer-centric mindset with a problem-solving approach.

Physical Requirements: Ability to lift and move packages. Ability to stand for extended periods and work in a fast-paced environment. Ability to use Microsoft Office (Word, PowerPoint and Excel), required level - MEDIUM Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form Ability to multi-task Good analytical and numerical skills Ability to maintain very high levels of accuracy in the processing and provision of management information Well-developed communicator both verbal and written Proactive, creative and highly organised

Package Details:

Salary: 30,340 inclusive of shift allowance. Monday-Friday Company Pension Scheme. 20 Days Annual Leave Per Annum + Bank Holidays. Company Sick Pay.
The working hours for this role are Monday to Friday, 14:00 to 22:30 , flexible around business requirements; based at our Lichfield Site.

If you feel this role is of interest, please apply via Indeed with your CV.

We reserve the right to close this vacancy early if we receive a high volume of applications for the role.

Please note that any personal information with be handled in line with GDPR guidelines

Job Types: Full-time, Permanent

Pay: 30,340.00 per year

Benefits:

Company pension Life insurance
Work Location: In person

Reference ID: CRQL