Job Description

Looking for a office based Customer Sales Advisor to join our small friendly office team, managing the diaries of our mobile technicians by taking bookings.

Working days, hours & pay:

Monday to Friday 8:30am - 5:30pm and Friday 8:30am-3:00pm

12.60 per hour

RISING TO 13.45 FROM APRIL 2026

We provide our team with:

Competitive living wage salary - reviewed annually Potential to win monthly awards, vouchers, and bonus 28 Days holiday per year Additional day's holiday for each year of service completed Staff & Family discount on company domestic cleaning services Full training program with ongoing support Online access for holiday booking & payroll

Please note the location of our office is Wick Saint Lawrence and is not well serviced by public transport.

Duties for our Customer Service Advisors include but are not limited to:

Answer incoming calls from external parties and responding accordingly Responding to website enquiries via the phone and email Diary management for Technicians Taking card payments Outbound calls to contracts Outbound calls to generate new business Sending appointment reminders and feedback requests Ensuring up to date paperwork is available for Technicians Typing and sending contracts and documents General admin duties

To be considered for this role you must:

Have excellent knowledge and skills of computers including outlook, word, and excel Be able to demonstrate your ability to multi-task Excellent written and verbal communication skills Confidence in dealing with customers in person, on the phones, and in writing Self-motivated and self-sufficient, as we do not believe in micro-management Outstanding customer service skills Positive attitude Good sense of humour and able to deal with high-pressure, fast pace environment. Some form of sales experience is preferred but not essential
Our ideal candidate will have experience in appointment booking/diary management. Sales experience and knowledge of the Bristol, Weston, and Gloucestershire areas would be advantageous.

If you wish to apply for our Customer Service advisor please submit a CV.

Job Types: Full-time, Permanent

Pay: 12.60 per hour

Benefits:

Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday No weekends
Experience:

customer service: 1 year (preferred) Sales: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Job Types: Full-time, Permanent

Pay: 12.60 per hour

Benefits:

Company events Employee discount Free parking On-site parking Referral programme
Application question(s):

How many years of customer service experience do you have?
Experience:

Diary management: 1 year (preferred)
Licence/Certification:

Driving License (required)
Work Location: In person