Job Description

Customer Sales & Care Advisor - Office Based

Location: Office-Based (Hertfordshire)

Salary: Up to 35,000 (DOE) | Pension | Full Training Provided

Join a Growing Team - Where Quality Meets Craftsmanship

We specialise in beautifully crafted, made-to-measure interior shutters that transform homes. Due to continued growth, we're now looking for a driven and personable Customer Sales & Care Advisor to join our busy office team.

About the Role:

This is a fully office-based position where you'll be responsible for managing high volumes of inbound and outbound customer enquiries. You'll book consultations, follow up leads, advise customers on product options, and support them right through to installation. You'll be at the heart of our sales process, making sure every customer receives a first-class experience.

Your day-to-day will include:

Managing a high number of customer calls and email enquiries Advising customers on our shutter ranges and booking appointments Following up warm leads and converting enquiries into consultations Supporting the sales team with pipeline management and scheduling Handling aftersales care, ensuring customer satisfaction at every stage Keeping accurate records and updating our CRM system

What We're Looking For:

Experience in a high-volume inside sales role, OR a background in recruitment A confident, consultative communication style with proven sales ability Organised and target-driven, able to manage multiple priorities at pace Strong IT skills, including Microsoft Office and CRM systems (training provided) A proactive, positive attitude with a genuine focus on customer care

What You'll Get:

Competitive salary up to 30,000 (DOE) Company pension scheme Full product and system training Supportive, friendly office environment Opportunity to progress with a trusted and growing brand
If you thrive in a fast-paced sales environment, enjoy converting enquiries into results, and want to join a company known for quality and service, we'd love to hear from you.

Apply now and take the next step in your career as a Customer Sales & Care Advisor.

Job Type: Full-time

Pay: 24,420.00-35,000.00 per year

Benefits:

Company pension On-site parking Referral programme
Experience:

Inside Sales or Recruitment: 2 years (required)
Work Location: In person