Job Description

Job Title:

Customer Sales Assistant

Location:

In person - South Wimbledon, South West London

Working Hours:

Monday to Friday, 9:00 AM - 5:00 PM

Salary:

25,000.00-28,000.00 per year (Based on experience)

Job Type:

Full-Time

Expected Start date:

ASAP

Company Overview

Enviro Flame is a dynamic and innovative fireplace company based in the vibrant community of Wimbledon, South West London. We are currently seeking a Telesales Representative to join our dedicated team. If you have excellent communication skills, a natural flair for sales, and a professional telephone manner, we want to hear from you.

As a Customer Sales Assistant at Enviro Flame, you will play a vital role in our sales and customer service efforts. You will be responsible for managing incoming calls and inquiries, booking appointments, and providing essential technical information to our clients. This role does not involve cold calling but requires proactive communication and engagement with our clients.

Key Responsibilities

Handle incoming calls and inquiries from clients, addressing their questions and concerns professionally

Present and promote products/services over the phone in a professional and engaging way.

Provide detailed technical information to clients and assist them in making informed decisions

Book appointments with clients for our services, ensuring efficient scheduling and coordination

Collaborate closely with our team of engineers to coordinate service visits and ensure smooth communication

Maintain accurate records of client interactions and appointments using our CRM, calendar and accounting system

Meet and exceed individual and team sales targets and customer satisfaction goals

Assist with general office duties as needed, including data entry, filing, and administrative tasks

Skills & Qualifications

Excellent communication skills, both verbal and written are absolutely essential

Minimum 2yrs experience in a Sales related role

Resilient, positive, and self-motivated with a team-oriented mindset

Proven ability to engage and build rapport with clients over the phone

A natural flair for sales and the ability to promote our services effectively

Strong organisational skills and attention to detail

Proficiency in Microsoft Office, including Xero Accounting (or similar)

Willingness to learn and adapt to new technologies and technical information

Previous experience in telesales or customer service

Training will be provided to the successful candidate to pick up the technical detail within our industry

Benefits

Competitive salary (dependent on experience)

Statutory holiday (increasing with every full year worked)

Supportive and collaborative team environment

Opportunities for career growth within the company

Free on-site parking

Enviro Flame is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

Application Deadline: End September

Job Types: Full-time, Permanent

Pay: 25,000.00-28,000.00 per year

Benefits:

Additional leave Casual dress Employee discount Free parking On-site parking
Ability to commute/relocate:

South Wimbledon SW19: reliably commute or plan to relocate before starting work (required)
Education:

A-Level or equivalent (required)
Experience:

Sales/Customer service: 2 years (required)
Language:

English (required)
Work authorisation:

United Kingdom (required)
Work Location: In person