Job Description

Borthwick Group is a renowned company in the North East who have been a leading installer since the Energy Company Obligation (ECO) began in 2013. Before this, the company was established in other funding schemes from 2008. Due to continuous expansion, we are increasing our funding team!

ECO funding and GBIS funding are our area of expertise with a strong knowledge and experience of installing all forms of Insulation methods, Heating systems including Renewable Measures, Solar PV and Ventilation. We are vastly contributing to the Net Zero and Lower Carbon emissions targets by directly reducing homeowners energy costs and consumptions.

Everything we offer is

FULLY funded, meaning there is no cost to the customer, so your role will involve calling potential leads and advising them of the thousands of pounds worth of upgrades they can access for free. We can provide full training for the right candidate!

An insight into your day-to-day duties:

Confirm survey appointments and manage any time changes or cancellations Working through customer applications made both directly to us from our advertising platforms, and from them phoning into us directly, alongside processing field sales applications Checking the customer meets funding criteria and discussing the options available to them, answering any concerns or questions they may have in a professional manner Proceeding to book customers an allocated day and time slots for our surveyors to attend and carry out a home check with the aim to secure their funding after Updating customers and our on road surveyors when things change Inputting appointment details onto our software

What we want from you:

A radiant, spirited personality that shines through in all you do. Previous experience in customer service or sales, with a preference for those who've worked in call centres/office environments. Enthusiasm for ongoing learning and development, with our comprehensive training program to support your growth. An organised individual with a can-do attitude, ready to tackle challenges head-on. Proven ability to work independently, taking ownership of tasks and initiatives that drive company success. Proficiency in MS Office/Google Sheets or similar platforms.

What your working pattern will look like:

Mondays, Wednesdays, Fridays are 8:30am - 4:30pm You will then either work a Thursday or Tuesday 10:00am - 6:00pm, and the other day 8:30am - 4:30pm. Weekends we are shut, so they'll always be yours to recharge!

The package:

2 week shut down for Christmas Bank Holidays off Every lead that is booked it that proceeds to install goes into a bonus pot, which is paid on top of your base salary Free parking Kitchen facilities Modern computers and iPhone for work use Direct support from management always available Smart casual dress code Organised activities outside of work, including bottomless brunches and days out
Overall, we are a loud energetic office who like to achieve our targets. We are looking for people to join our team and grow with us to achieve higher capabilities helping more people and homes to reduce their carbon emissions and energy bills.

Compensation that reflects your value:

Base Salary 26,000 with OTE of 40,000
Take the first step towards a brighter future by applying via Indeed with a cover letter.

Job Types: Full-time, Permanent

Pay: 26,000.00-40,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Free parking
Schedule:

Monday to Friday No weekends
Ability to commute/relocate:

Hartlepool: reliably commute or plan to relocate before starting work (preferred)
Experience:

Customer service: 2 years (preferred)
Work Location: In person