Job Description

Are you looking for a multi-skilled role that involves order processing and detecting fraud, then look no further.


Here at Hemingways we are currently looking for a Customer Security Administrator to support the out of hours work load. As a Customer Security Administrator, you will need excellent attention to detail, be able to carefully and quickly identify fraud and have a positive, can-do attitude. This roles includes assisting the Consumer Operations Manager in the reporting and provision of accurate management information while providing excellent customer and retailer service through effective query resolution. If you think this sounds like you then keep reading.

Why Hemingways

Do you want to be part of a friendly, fun, and forward-thinking company with big ambitions for the future?


Hemingways are on the hunt for an individual who can join our Control Team and become part of our culture. We are looking for someone who demonstrates a can-do, positive attitude and possesses the drive and motivation to support us and our ambitions.


Trading since 1947, 'linking people with brands' is at the heart of what we do. Here at Hemingways, we are home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black's. We specialise in e-commerce, sales, and distribution, representing a wide range of major UK and international brands, promoting and selling their products to consumers and corporate markets.

Main duties include:

Conduct fraudulent security checks on physical and e-gift orders to ensure that the Company's exposure to fraud is minimised.

Resolve any fraudulent issues in a timely manner by cancelling any gift cards or e-gifts and stopping orders from being despatched.

Work with your team to collate information on any common fraudulent themes and trends and to identify ways to quarantine orders that may be fraudulent.

Authorise, investigate and evidence chargebacks we receive for suspected fraud.

Improve the company's fraud detection systems through internal and external research.

Carry out daily sales/order activities.

Reporting and logging of daily sales and revenue.

Dealing with queries both internal and external by liaising with different departments.

Checking stock within the department by identifying any stock that is low and amending sites and systems as required.

Developing and maintaining a commercial awareness of the wider business and of opportunities and competition outside of the business.

Continuous review of current processes and process improvements.

Management, training and support of team members.

Reporting using a variety of bespoke and standard systems.

Provide cover in the event of staff shortages in other areas of the company.

Assist with the training of new and temporary employees.

General office administration.

Responsible for health and safety in your area of work.

Carry out other reasonable duties as required by the employer or Line Manager.

Requirements:

Fraud prevention training is desirable. GCSE's in English and Maths at or above grade C/4 or equivalent. Project management training is desirable. Previous Administration or Customer Service role. System and process review improvement. Data inputting/reporting. Working in a fraud checking environment is desirable. Strong computer skills - Microsoft applications and bespoke systems. Excellent communications skills - both verbal and written. Strong organisational and time management skills. Strong reporting and analytical skills - interpret and present data effectively. Meticulous attention to detail. Innovative. Hard working and committed to the company goals. A positive and enthusiastic attitude. Able to rise to a challenge at busy times.

What will I get in return?

We are a professional and friendly team with big ambitions for the future. We are therefore looking for individuals who can join the team and be part of our culture, demonstrating a can-do, positive attitude with the drive and motivation to support us and our ambitions into the future.


We offer a competitive remuneration package, a positive and friendly working environment and have some great benefits, including:

Competitive salary. Discount on products and services (including retail gift vouchers and chocolate!). Team social events throughout the year. Simplyhealth health care plan. Cycle to Work and Tech schemes. Pension plan. Plenty of career opportunities as we grow and expand our team.
If you are interested in applying please complete our online application form with a CV which will be reviewed by our HR team. Please note that the successful candidate will be asked to complete a basic DBS check prior to joining our team. Interviews will be done on a rolling bases.

We are a Disability Confident Employer.